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Work experience

BMI Bank (Loans & Accounts Dept. & Fulfilment)

Feb 2012Present

Associate

BMI Bank (Loans & Accounts Dept.)

Apr 2011Feb 2012

Associate

BMI Bank(Retail Banking)

Feb 2010Apr 2011

Customer Service Advisor

BMI Bank

May 2009Nov 2009

Customer Service Executive

Soha AL Khazraji Attorney & legal Consultant Office

Jan 2009Apr 2009

Secretary

Education

BIBF

20142014

Introduction to Islamic Banking and Finance-Level 1

BIBF

20142014

Business report writing

BIBF

20132013

Life changing Management & Leadership

BIBF

20132013

Effective supervisory skills

BIBF

20122012

Ms Excel 2007 - Intermediate

BIBF

20122012

Elements of Banking

BIBF

20112011

Understanding Bank Statement

Which is included a normal bank statement and bank annual reports and understanding the bank organization.

Ernest & Young

20102010

Certified Accounting Technician

(CAT)-UK

University of Bahrain

20042005

A Course of Orientation for Law

Al Noor Secondary Girls School

20012004

Commercial Secondary Certificate

Skills

Customer satisfaction

I works very closely with front line users. They usually refer back to me. I raises issues and takes corrective immediate actions.

My Manager usually receive good feedback from other dept. Colleagues about my performance.

In the customer satisfaction survey, I've  got personal appreciation by name. That reflects my quality work and level of team work and spirit.

Controls& Professionalize Operations

As per mentioned in my old appraisals that Along with my main tasks as debit card fulfilment organizer , I have taken the ownership for Retail Loans security cheques.

I  participated in some projects assigned to me by the IT like update and test some  systems , assisted Retail Banking for testing sharia complaint Murabaha,

Additionally, I am  capable to perform CSA tasks of opening accounts for Retail individuals.

Communication skills:
  • -Meet & greet clients and associates observes & upholds strict regulations with outside messengers.
  • -Assists other departments with administrative tasks as requested.
  • -Controls flow of incoming and outgoing correspondence
  • -Managed high volume of incoming phone calls.
  • -Ability to maintain productive relationships.
  • -Ability to offer professional guidance and counselling.
  • -Good team-working and leadership skills.
Professional Additional Abilities And Skills

 

  • -Good commands of spoken & written Arabic , English & very good Hindi speaker
  • -Flexibility and willingness to take on additional responsibilities.
  • -Reporting & editing skills
  • -Ability to maintain confidentiality and discretion at all times.
  • -Ability to work independently and on own initiative.
  • -Problem solving skills.
  • -Able to work effectively in time critical environment.
  • -Enjoying the challenge of a fast moving environment.
  • -Continual self-development.
  • -Ability to work in a team with good interpersonal skills & able to work under pressure.
  • -Excellent in computer skills (Ms Office – Word – Excel –Power point) Telephone etiquette.

Experience

  • More than 5 years of experience in Retail Banking with in-depth knowledge of banking products and operations .
  • A general banking knowledge and knowledge of the central bank of Bahrain regulations and KYC requirements.
  • High knowledge of banking operations, payment/reconciliation & swift.. mainly in New accounts, fulfilment of ATM, net banking & cheque book.
  • Maintaining office filling system.
  • Worked as Project Manger for an organization as volunteer.

References

Mahmood AlQumaish -(BMI) Manager: 39628558 - Hisham Ismail- (BMI)  Manager :39692293