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Summary

UX leader with an eye for design detail and a managerial style that helps multi-disciplinary teams identify design opportunities and keep the big picture in focus. Experience leading teams and overseeing large- and small-scale software design projects for both enterprise and consumer solutions. An Agile/Lean mindset and adept at taking a systems approach to the user interface architecture and design to reduce production costs, shorten the time to market, and improve overall quality. 

Work experience

05/2002Present

UX Consultant (HumansUseIt.com)

SELF-EMPLOYED

Providing UX design consultation to select clientele.  Expertise in design and ensuring ease of use of software. Expertise in user interfaces for software used for monitoring and control of devices and spaces that are connected via the Internet of Things (IoT). 

05/201309/2016

Human-Centered Design Manager

EMERSON NETWORK POWER (Huntsville, AL)

Established and managed a global Human-Centered Design program for largest manufacturer of data center hardware and software solutions. Led complex multi-disciplinary projects with collocated and globally distributed project teams. Established operational processes, procured material and human resources and tools and established global UX design standards. Provided strategic design direction for consumer solutions deployed across multiple device form factors; ensuring a cohesive look/feel compliant with corporate branding guidelines. 

  • Planned product requirements with internal stakeholders and ushered projects through the entire project lifecycle. Planned and oversaw upfront user research, established product design vision, managed project schedules, identified risks and clearly communicated goals to project stakeholders. Kept all the players coordinated on the project's progress and deadlines.  
  • Provided insightful data-driven recommendations to leadership, based on research, analysis, experience, technical acumen and good judgment.
  • Facilitated communication and decision-making with leaders within teams across the global organization.
  • Recruited, hired and managed UX talent through all phases of the product design life cycle (full-time and contractors}.  

ACCOMPLISHMENTS:

  • Led global user research and UI design of the industry's first IoT app for remote monitoring & management of small IT spaces.

  • Led design of human-machine interface for an industrial uninterruptible power supply (UPS) product that was named CSE Magazine's 2016 Gold Product of the Year.

  • Led design of human-machine interface for flagship thermal controls product that generated $6M in sales revenue the first quarter of release.
  • 2015 Emerson “Consider It Solved” Award Winner for leadership
01/201510/2015

Product Dev Challenge (Side Project)

Cornell University College of Engineering (eCornell)

As a requirement to complete the Customer-Focused Product & Service Design Certification - successfully gathered requirements and developed a hypothetical wearable healthcare product that would bring medical monitoring and trauma-alert care into the patient’s home at an affordable cost. Solution was an all-in-one, sensor-enabled (IoT), hospital-based monitoring device for patient vital signs (blood pressure, temperature, pulse and blood glucose) as well as for oxygen saturation and cardiac rhythm.

08/201105/2013

Human Factors Engineer (UX - Software)

INTEL CORP. (Hillsboro, OR)

Served as an Agile Product Owner with oversight of product user interface requirements. Planned product requirements with internal stakeholders and managed product backlog of an enterprise SAP CRM solution used by the Intel Global Sales team to manage a sales funnel that generated $30M in sales annually.

  • Partnered effectively on behalf of the business, both internally within teams and cross-functionally across the enterprise to drive key strategic processes and initiatives. Helped to establish Agile UX process and practices  
  • Created strategic narratives for the business, and communicated design strategy with the management team and key stakeholders.
  • Planned and facilitated user research(Contextual Inquiry) and usability testing with end-users. Created personas, storyboards, wireframes, prototypes, Product Vision documents.

01/201108/2011

Sr. Software Systems Analyst - UX

NIKE (Beaverton, OR)

Hired to help establish a new cross-functional Agile development team based on previous experience as Lean Methodology Consultant to Nike IT. 

  • Assisted with user research and developing personas
  • Provided requirements definition and  front-end UI design for a financial forecasting, margin reporting and price optimization software solution that was estimated to result in $1.2 billion in shareholder value within 3 years of implementation..
  • Documented user stories, participated in backlog review and story estimation activities.
  • Served as Offshore Coordinator for distributed Agile team members in Hong Kong, China.
07/201001/2011

Lean Methodology Consultant (Onsite)

NIKE (Beaverton, OR)

Worked as a consultant within Nike's 'Strategy, Culture and Operations' group. Assisted with various process and change management activities related to the migration of the Nike's IT organization to an Agile software development environment. Aided in establishing Agile best practices within the IT organization.

08/200605/2009

Web Technology Specialist

SOUTHERN CO.- ALABAMA POWER (Birmingham, AL)

Designed and maintained dozens of intranet websites (HTML and SharePoint sites) and served as a member of the Southern Company Intranet Standards & Governance Committee. Winner of the 2008 Southern Company Service Excellence Award for leading the implementation of an enterprise-wide RSS (Really Simple Syndication) web solution that improved the quality of customer service support..

ACCOMPLISHMENT:
•Recognized in 2006 by President and CEO for helping to "Invent the Future" for Alabama Power Company by creatively using emerging internet technology to solve a challenging business technology problem.

01/200105/2003

Continuing Ed Instructor - Web/Graphic Design

UNIV. OF ALABAMA - BIRMINGHAM

Taught Web Design & Graphic Design courses to working professionals

01/200105/2003

Web Designer

SOUTHERN PROGRESS /Time Inc. (Birmingham, AL)

Designed custom HTML websites, email newsletters, and online ads for national magazines titles such as CookingLight.com, SouthernLiving.com. CoastalLiving.com. Provided web design for advertisers likeFord, Dodge, Kitchen Aid, Wal-Mart, Slim-Fast, Reebok, Playtex, and more.