Technical Support Engineer
- > Answer customers and provide 1st Level support and transfer unsolved issues to the right member in the 2nd level support team based on problem category.
- >Produce regular and on demand system health check reports (availability, performance, database, network traffic, …) of the managed systems as per the SLA
- > Provide System level trouble-shooting and be 24 x7 on call for any major incident >Implement best practices in Service desk and support areas as per ITIL
- > Analyse incident trends and identify recurrent incidents and problems and manage to implement proper solutions
- > Perform performance tuning, periodic and as-required upgrades and patching of systems