• DUBAI 04
EMAD HUSSNI

EMAD HUSSNI

ELECTRICAL& ELECTRON ENGINEER

Work History

Work History
Apr 2014 - Present

Technical Support Engineer

  • > Answer customers and provide 1st Level support and transfer unsolved issues to the right member in the 2nd level support team based on problem category.
  • >Produce regular and on demand system health check reports (availability, performance, database, network traffic, …) of the managed systems as per the SLA
  • > Provide System level trouble-shooting and be 24 x7 on call for any major incident >Implement best practices in Service desk and support areas as per ITIL
  • > Analyse incident trends and identify recurrent incidents and problems and manage to implement proper solutions
  • > Perform performance tuning, periodic and as-required upgrades and patching of systems
Jan 2013 - Jan 2014

Telecommunications Engineer

  • Telecommunications Engineer Networking,
  • Solution telephone central problem.
  • IT software Support. 

JCI

Jan 2008 - Apr 2011

JCI

We are a membership-based nonprofit organization of 200,000 young people ages 18 to 40 in 5,000 communities and more than
100 countries around the world. Each JCI Member shares the belief that in order to create lasting positive change, we must improve
ourselves and the world around us. We seek targeted solutions to the unique problems in our communities to build a better world,
creating global impact www.jci.cc

Education

Education

University of ALDAR

Jan 2014 - Mar 2015

Diploma in Business management

Business administration its includes the performance or management of business operations and decision making as well as the
efficient organization of people and other resources to direct activities toward common goals and objectives.

Jan 2010 - Feb 2013

Bachelor of Engineering (BEng)TELECOMMUNICATION ENGINEER (ELECTRICAL & ELECTRON )

FIRST HONOR CLASS .

IUST-International University for Science and Technology

Feb 2008 - Jan 2010

Bachelor of Science (BSc)BSc Electrical Engineering – Communications and Electronics

Certifications

Certifications

LPIC

Sep 2014 - Sep 2019

Linux Redhat certified (LPI 101 - 102)

LPI000325884    

Skills

Skills
MCITP (Microsoft Certified IT Professional)
Cisco Certified Network Associate
Oracle Database 11g: Developer PL\ SQL

Text Section

  • Nationality :South Africa - LESOTHO
  • Live in :        Dubai - United  ARAB EMERITA
  • LANGUAGE :ENGLISH - ARABIC - SPANISH .