EMAD ALDIEN HUSSNI

EMAD ALDIEN HUSSNI

Telecommunication Engineer / Business Management

Work History

Work History
May 2014 - Present

Technical Support Engineer

Dubai Technology Partners

> Answer customers and provide 1st Level support and transfer unsolved issues to the right member in the 2nd level support team based on problem category

>Produce regular and on demand system health check reports (availability, performance, database, network traffic, …) of the managed systems as per the SLA

> Provide System level trouble-shooting and be 24 x7 on call for any major incident >Implement best practices in Service desk and support areas as per ITIL

> Analyse incident trends and identify recurrent incidents and problems and manage to implement proper solutions

> Perform performance tuning, periodic and as-required upgrades and patching of systems

Apr 2013 - May 2014

Telecommunications Engineer

ALFAYHAA JEWELLERY
Networking, Executive Salas .
Jul 2010 - Feb 2013

Member

JCI
We are a membership-based nonprofit organization of 200,000 young people ages 18 to 40 in 5,000 communities and more than 100 countries around the world. Each JCI Member shares the belief that in order to create lasting positive change, we must improve ourselves and the world around us. We seek targeted solutions to the unique problems in our communities to build a better world, creating global impact www.jci.cc

Education

Education
Jan 2014 - Jan 2016

Diploma in Business management

University of ALDAR

Business administration its includes the performance or management of business operations and decision making as well as the efficient organization of people and other resources to direct activities toward common goals and objectives.

> Customer service

> IT business

> I TIL Course

> Time Management .

Jan 2010 - Jan 2013

Bachelor of Engineering (BEng)

University of Surrey

TELECOMMUNICATION ENGINEER (ELECTRICAL & ELECTRON ) 

FIRST HONOR CLASS 

Skills

Skills

Languages

Arabic Native language . English Fluent.

Certifications

Certifications
Sep 2014 - Sep 2019

LPIC

Linux red hat certified (LPI 101 - 102)
Aug 2014 - Aug 2016

Oracle Database 11g: Developer PL\ SQL                                          

Oct 2012 - Oct 2015

Cisco Certified Network Associate

Jan 2011 - Jan 2012

MCITP (Microsoft Certified IT Professional)