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Work experience

Jan 2015Present

Guest Relation Officer

Novotel Dubai Al Barsha
  • Ensure all Standard Operating Procedure and Local Standard Operating Procedures are adhered to and carried out.
  • Handling of guests' request and complains; taking ownership of guests' feedback. Correspond with guest and handle the complaint if possible.
  • Cross sell hotel outlets and maximize hotel revenue.


Aug 2013Jan 2015

Guest Service Agent

Novotel Dubai Al Barsha
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.

May 2012Jul 2013

Guest Service Agent

Park Hotel Bishkek
  • Developed departmental objectives, work schedules and policies.




Kyrgyz, Russian and Turkish

Microsoft Office tools

Word, Excel and Power Point

Computer knowledge

Opera PMS, Fidelio, Shelter knowledge, ResaWeb


Nov 2014Jan 2015

'Accor Professions Challenge'


14/01/2015 - Reached the 3rd place in the worldwide professional challenge of Accor

16/10/2014 - Winner of the regional professional challenge for 2014, was representing the Middle East in the worldwide professional challenge of Accor in Paris.