Elyce Sandri 

  • 41 Empress Ave, Kingsville 3012 VIC

Employment

Work History
Feb 2014 - Present

Deli Team Member

Coles Yarraville

Customer Service, Cleaning, Stock-take.

Jul 2009 - Jul 2012

Underwritten Customer Service

TAL Direct Insurance

Customer service, complaints handling, administration, completing underwriting for clients policies, adherence to KPIs and compliance, use of database systems, and medical underwriting knowledge. 

Nov 2009 - Jul 2010

Customer Service Officer

National Australia Bank

Credit Cards - Call Centre Customer Service

Credit cards servicing, lost and stolen credit cards, authentication, complaints, customer cervice, and up-selling. 

Nov 2006 - Nov 2009

Retail Assistant

Coles Sunbury

Customer service, cleaning, stock-take, and complaints handling.

Education

Education
2012 - 2015

Bachelor of Social Work (Honours)

RMIT University

Currently completing my fourth year (honours). 

2011 - 2011

Bachelor of Arts (Psychology)

Swinburne University

Bachelor of Arts. Psychology and Sociology Major.

Placement And Training

Certifications
Aug 2014 - Nov 2014

Sunshine Magistrates Court

Social Work Placement

Completed a 70 day placement at the Sunshine Magistrates Court and Werribee Magistrates Court, under the supervision of the Family Violence Applicant Support Worker.

This placement entailed working with women applying for intervention orders, liaising with other court staff and lawyers,  co-facilitating a family violence group work session, partaking and observing in a group work and liaising with external services. 

Oct 2014 - Oct 2014

Behavioural Emergencies: Identifying distress and self-harm risk

AMREP Education Centre, The Alfred Hospital

Completed a training session on working with behavioural emergencies

Aug 2014 - Aug 2014

Getting to Know STIs

AMREP Education Centre - The Alfred Hospital

Training session of STIs and how to assist clients who present with them.

Volunteer Work

Volunteer Tutor

River Nile Centre (February 2013 - Present)

Volunteer Tutor

Sudanese Australian Integrated Learning (SAIL) Program (June 2013 - December 2013)

Respectful Relationships Peer Educator

Women's Health West Footscray (June 2013-July 2013)

Achievements 

Awarded BaptCare Prize for receiving the highest marks in third year of Bachelor of Social Work 2014.

Current grade point average of 3.6 (out of 4).

Competed in the international problem solving competition in Colorado, USA in 2007.

Competed in debating competitions in 2005, 2006 and 2007.

Received Dux of studio art in 2008 at Braemar College

Received Dux of studio art in 2009 at RMIT Tafe.