Work History

Work History
Feb 2015 - Present

Digital Marketing & Social Media Executive

Asia Plantation Capital

Marketing-Social Media Executive Manage Social Media marketing campaigns and day-to-day activities including: Curate relevant content to reach the company's ideal customers. Create, curate, and manage all published content(images, video and written). Monitor, listen and respond to users in a“ Social” way while cultivating leads and sales. Conduct online advocacy and open stream for cross-promotions. Develop and expand community and/or blogger outreach efforts. Oversee design(Facebook Timeline cover, profile pic, ads, landing pages, Twitter profile). Design, create and manage promotions and Social ad campaigns. Compile report for management showing results(ROI). Digital Marketing Campaigns(Landing Page, Testing platforms, AdRoll, Sourcing local websites for Banners Rotation, Yahoo & Bing Ads, PPC, LinkedIn, Facebook). Arabic to English vice Versa Translation.

Mar 2013 - Feb 2015

Customer Support Executive (Health Insurance )

GENPACT Services

Contact Medical/Dental providers, hospitals, and clinics in US to solve participants issues and to provide
assistance when required.
Verify check payment status and liaison with claims team to stop/re- issue payments for the participants.
Review insurance policy terms in order to determine whether a particular service is covered by insurance.
Maintains files, logs, lists, manuals, and indexes of clients or provider enrollments, claims, payments, work
area guidelines, authorized treatment procedures, corresponding fees, and other records.
Answer questions and offer other information, as requested, to provide break down of medical benefits to
Issue insurance cards for participants upon request.
Verify medications coverage, contracted Doctors, hospitals, and pharmacies for participants.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and
any planned adjustments.
Contact Medical/Dental providers to solve participants issues and to provide assistance when required.
Check to ensure that appropriate changes were made to resolve customers problems.
Key Contributions :
helped in exceeding The Service Level Target By Increasing The FCR Ratio

Dec 2010 - Jan 2013

Marketing Executive

The Hill Group

— Marketing-PR Executive THG is a Dutch training-and consulting firm specialized in entrepreneurship, management and organizational IT Set-up company infrastructure in Sudan, make presentations for potential clients, negotiate with partners. organizing events and product exhibitions. Create, test and execute marketing campaigns and analyse and report on success. Writing copy for all marketing collateral, including brochures, letters, emails and websites. Preparing, planning and project managing the publication of all publicity material to maximize brand promotion. Creating and developing new innovative ways to communicate the company message to their existing customers. Contributing to the annual sales and marketing plan. Planning and project managing marketing events and evaluating their success. Supporting the marketing manager in day to day marketing activities. Plan, develop and deliver campaigns as agreed within timescales. Key Contributions: build client s Database System wit h help from IT Department Contains all the information we could use to Record or Research. Build an Electronic Filing System.

Jul 2010 - Feb 2011

Online Content & Marketing Executive

Rawag Educational Services

Rawag Educational Services( — Create and evaluate marketing strategies, presentations, customer relationship management, create management report, Content Editing, Creative Writing, Online Blogging. Work with web developer to maintain website Quality. Write online advertisement copy. Ensure all website content is up to date. Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur. Producing an accurate summary of total spend at the end of a marketing campaign. Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met. Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion for each conference and exhibition.





Ms Office

All Applications

Magento CMS

Orders Processing - Products Listings - Offers Creating


Google Analytic

Content Creation

Social Media - Websites






position I have 4 years experience in Social Media, Marketing and Customer Service
My passion is entrepreneurship and what I lack in experience I back it up with quick learning and enthusiasm.

And I’m BSc holder (Computer Engineering) graduated in 2009, Arabic is my mother tongue, I speak write read fluent English.