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Seeking a Software Testing position utilizing my testing, performance analysis, and customer relationship experience to deliver well designed, implemented, tested, and documented software solutions.

Work experience

Apr 2003Present

Test Analyst

  •    Current projects involve establishing VOIP technology within a DPI billing platform and HSI        interfaces

       ·Responsible for Test plans for Billing and Service platforms

·Work with HSI interfaces for provisioning and customer interface websites

·Coordinated System Test and UAT for Billing platform conversions

·Provided onsite assistance during System conversions.

·Work with Internet and Billing/Service Order databases for Test and Production changes

·System test Service Order, CARE, Billing, HSI, Promotion changes on multiple billing systems

·Utilize Mercury Quality Center for test case and defect management

Nov 2000May 2003

Test Analyst

Dartnell Enterprises

QA Test Analyst at Xerox (03/01 - 05/03)

·Validation of e-Commerce applications on website including the following:

·Functionality and content verification

·Metrics - creating test cases for and validating oracle database content transfer to Metrics database and formatting usability reports

·Create project test plans and test status documentation

·Performed Unit, Functional, Integration and Regression testing on various platforms exercising knowledge of http, https, HTML, Java, Javascript, cookie properties and session controls

·Create and run automated test scripts using RSW e-test suite

·Database queries using PL/SQL

·Created training documentation for queries to Web transaction updates to mainframe database

·Familiar with Webmethods Enterprise Integration server connecting to oracle database, to MQ series adapters and to backend legacy systems.Transactions transmitted as XML files and distributed to multiple destinations.

·Project lead for additional Country for Global expansion of

·Familiar with Search and CMM processes

Software Test Analyst at Kodak (11/00-03/01)

·Testing camera firmware for new camera/video/mp3 player including the following:

·Testing host software connectivity with camera device

·Testing third party applications for compatibility with camera contents/internet sites/host pc

·Validate business specifications

·Assist technology in issue resolution

Technical consultant for photography shoot using new camera device

May 2000Oct 2000

Test Analyst

Tobin and Associates

Software Test Analyst

·Testing modification of mainframe system to accommodate utility industry deregulation

·Analysis of development requirement specifications for writing and executing system test scenarios

·Assist in the creation of updated training documentation

·Create and execute test documentation for mainframe system enhancements

·Researched, developed and assisted in the implementation of testing standards

Research and specification of automated testing tools for mainframe testing

Mar 2000May 2000

Test Analyst

Citibank Global Cash Management

·Testing web based application to replace mainframe systems

·Created and executed test cases

Documented test defects

Mar 1987Sep 1999

Test Analyst

Citibank Student Loans

Project and Test Analyst, (04/96 - 09/99)

Project leader for team of five people to implement change from manual paper process to electronic transmission of data between business and government agency.In addition:

·Designed and executed test cases for software enhancements

·Developed testing strategy between business users and technology

·Created business requirement documentation outlining proposed system changes

Project and Test Specialist, (01/94-03/96)

Developed and executed test cases for Operations software changes.Interfaced with technology and other business units to coordinate software changes among departments.

·Familiar with COBOL programs, ROSCOE Library functions and MVS/TSO commands

Investigations Specialist, (01/90 - 12/93)

Managed unit work flow to ensure completion with department guidelines.Forecasted work volumes and manpower requirements.Delegated work assignments and reviewed production for 20 employees.Facilitated department meetings, researched and resolved customer issues.

Investigator, (03/89-12/89)

Troubleshot and resolved processing problems.Interfaced with customers, regulatory agencies and corporate attorneys to resolve customer account issues

Customer Service Representative, (03/87-02/89)

Responded by telephone and in writing to customer concerns


Environments:            MS Windows,  Macintosh          Test Tools:      CA Playback, CA Verify, Empirix eTest suite, including eLoad.  Databases:            Mainframe, Access, Oracle Tools and Utilities:            PL/SQL, MS Office, MS Project