Work History

Work History
Oct 2011 - Present

Internship Coordinator & Lecturer of Business

Coastal Carolina University

AACSB- Accredited Wall College of Business Administration

Location: Conway, South Carolina

  • Provide assistance for career exploration, job and internship search techniques, resume and cover letter writing, building and editing online profiles, networking and situational interview preparation
  • Coordinate on-campus and virtual recruitment for major employers, such as Cisco, Frito-Lay/PepsiCo and Citibank LATAM
  • Organize internship paperwork, including student learning outcomes, performance evaluations and liability agreements
  • Provide career counseling; administer and interpret MBTI and Typefocus tests
  • Deliver professional development skills workshops, such as internship preparation, success after college (career versus graduate school), and professionalism in the workplace
  • Attend national and regional conferences to compare best practices and stay current with trends, research, and FLSA legislative rulings
  • Assist with career fairs, trade shows, and networking events to recruit potential employers, including engaging college alumni
  • Lecturer of First Year Experience class and multiple distance learning internship courses
Apr 2011 - Oct 2011

Assistant Office Administrator

Cumbria View Care Services

6-month consulting contract for NHS domiciliary healthcare provider

Location: Lancashire & Cumbria offices, United Kingdom

Daily office administration for several NW branch locations, developed person-centered care plans, liaised with local and governmental regulatory bodies, client and staff records maintenance, scheduling and invoicing

Developed and implemented electronic archiving system for client records

Conducted competitive research and analysis for similar businesses in the region

Assisted in downsizing branch locations and consolidating workforce

Apr 2007 - Sep 2010

Front Office Supervisor & Customer Service Trainer

Bluegreen Corporation

Vacation ownership resort development company

Locations: Myrtle Beach, SC area regional properties & Orlando, FL

Management/Supervisory:

  • Acting Resort Manager for multiple departments
  • Supervised average staff of 30+
  • Organized group bookings
  • Revenue management, rooms and inventory control
  • Set third-party wholesaler pricing
  • Resolved issues of guest satisfaction
  • Reconciled guest-related expenses
  • Promoted within 9 months for increasing property scores with ARDA, RCI, II, and AAA 

Training/Development:

  • Implemented successful regional customer service training program for multiple resorts, resulting in increased employee morale and retention rates/lower seasonal turnover
  • Conducted new hire orientations, employee reviews and performance evaluations
  • Supervised international interns placed through the American Hospitality Association
Jul 2005 - Sep 2006

Concierge

Starwood Hotels & Resorts Co

Four Diamond Convention Center Hotel., formerly Radisson

Location: Sheraton Hotel & Convention Center, Myrtle Beach, SC

  • Coordinated group bookings and logistics
  • Developed and maintained database of local business contacts
  • Negotiated local vendor contracts and pricing
  • Hotel & golf package design, pricing and promotion
  • Appointed to committee for improving safety/reducing workmen's compensation claims
  • Began as undergraduate internship, offered F/T position
May 2003 - Aug 2004

Assistant To Food & Beverage Director

Manor Country Club

Location: Rockville, MD/Washington DC Metro Area

  • Administrative duties including office organization, calendar management, employee scheduling, and client billing
  • Organized and supervised special events
  • Reconciled food & beverage inventory 
  • Assisted Catering Dept. with new banquet menu design
  • Recommended/implemented update of computer terminals and software to streamline information and improve communication.
  • Began as undergraduate internship, offered F/T position

Personal Profile

  • M.B.A. (Summa cum Laude) with undergraduate BSBA in Tourism 
  • 10+ yrs experience in hospitality & customer service industry, including employee training and supervision, revenue management, wholesaler contract negotiations, and facility management
  • Dual citizenship and international work experience in healthcare administration
  • Provided career and for-credit internship placement services using Symplicity, with online course instruction via Blackboard and Moodle, and developed & delivered career-centered professional development activities

Education

Education
Feb 2015 - Present

Certificate in Global Hospitality Management

Cornell University School of Hotel Administration 

Distance learning continuing education certificate

Topics covered: 

  • Global Hospitality Management and Innovation
  • Hospitality Owners, Operators, and Investors 
  • Marketing the Hospitality Destination Experience
  • Global Human Resources Management in Hospitality
Jan 2009 - Jun 2010

Master of Business Administration (MBA)

Marylhurst University
  • Concentration: Healthcare Management
  • Sigma Beta Delta Business Administration Honors Society
  • Summa cum Laude graduate
Aug 2003 - May 2007

Bachelor of Science in Business Administration (BSBA)

Coastal Carolina University

AACSB-Accredited E.Craig Wall Sr. College of Business Administration

  • Major: Hospitality & Resort Tourism Management
  • Beta Gamma Sigma International Business Honors Society
  • Magna cum Laude graduate

Skills

Skills

Tech Savvy

Proficient in MS Office suite, Adobe Photoshop/Illustrator, and various Social Media platforms

Multi-tasker 

Consistently perform well under pressure, prioritize tasks, adhere to deadlines, and deliver results

Leadership

Successfully managed multiple departments to deliver a cohesive guest experience

Teamwork

Able to work with diverse group of colleagues, examine different perspectives, and synthesize information into a confident decision