Work History

Work History
Nov 2009 - Present

Senior IT Business Analyst for UnitedHealthcare

TEK Systems

Providing business analysis for enterprise-wide clinical analytics and reporting capabilities, as well as, the integration of existing clinical reporting initiatives and systems within the Clinical Toolbox organization.

Oct 2008 - Mar 2009

Business Analyst/Project Manager

Hartford Technology Services Co, a wholly owned subsidiary of The Hartford Financial Services Group

Provided project management and business analysis for a web-enabled content management tool (iDeliver) – a tool for distributing and discovering reports and other assets on the corporate intranet. Accountable for managing the deployment of iDeliver and evolving a process into a model for all future deployments across the entire Property & Casualty organization.

  • Developed effective working relationships with project sponsor, business owners, team members, and stakeholders
  • Educated and motivated customers to adopt a new technology and delivery/discovery method
  • Managed the project deployment and created a strategy for ongoing deployments

Primary tools used:MS Word, Excel, PowerPoint, Visio, Project, SharePoint and Adobe Acrobat

2008 - 2008

Sr. Business Analyst/Project Manager


Performed project management and business analysis of a product implementation system (ORBIT) enhancement for a Client Implementation Production Support department to add greater data granularity and communications features.

·Successfully prepared requirements through facilitated group discussions

·Compiled requirements decisions and managed the project plan

Primary tools used:MS Word, Excel, PowerPoint, Visio, Project, SharePoint and Adobe Acrobat

2001 - 2007

Manager, Document Development (Legal Contracts) - Business Operations Manager


A hands-on manager for a staff from 4 to 50 (including 20 offshore) within multiple teams and sites. 

  • Led teams in the development and maintenance of tools and templates for legal healthcare contracts - Benefit Summaries and Certificates of Coverage (COC) for multiple initiatives.
  • Provided direct support to the COC development process using the Single Contract Issuance (SCI) system – a system comprised of a document management application (Calligo), MS Word, and an in-house IT built database and web-enabled front-end.
  • Championed development of internal training program resulting in a reduced training timeline and faster on-boarding of new staff.
2000 - 2001

Methodology Consultant


Provided coaching and mentoring to system application teams in process and project management. Successfully institutionalized the organization’s standards and methodology.

  • Project managed Methodology Team’s effort to deploy updated organizational process and was a primary contributor to the effort
  • Assisted teams in preparing for a Capability Maturity Model (CMM) level 2 assessments.
  • Member: Software Engineering Institute/Capability Maturity Model (SEI/CMM)
1997 - 2000

Business Analysis Supervisor / Project Manager

AMS Services, Inc

Led business units in development of conversion, rating, and integration products and supervised staffs of 5 – 9. Served as general project manager for all unit activities and primary project manager for rating, integration, and customer service functions.

  • Successfully project managed web-based rating and management application (Personal Lines Windows Comparative Rating Product) and a major integration product (AMS for Windows)
  • Adapted Microsoft’s software development methodology – MS Solutions Development Discipline

Primary tools used:  MS Office applications, Visio, Project, Visual Basic

1993 - 1997

Business Analyst - Business Information Specialist / Team Leader

Aetna Health Plans

Delivered all project management and business analysis for the reporting functions of two separate healthcare application development initiatives for patient management (MedCase and Total Utilization Management System-TUMS)

  • Solicited and won sponsorship and business support from Utilization Management VP for reporting projects
  • Proposed and won support to implement a short and long-term reporting strategy
  • Completed TUMS project on time despite database and programming resource issues
  • Documented requirements in Use Case scenarios using Jacobsen Use Case methodology

Primary tools used:MS Office applications including Access, Visio, Project, SourceSafe, Visual Basic

1991 - 1993


Travelers Insurance

Within the Managed Care and Employee Benefits Operations:As a Technology Analyst researched, analyzed, and documented system change requirements for the group health eligibility system.As an Eligibility Analyst, supported customer eligibility support for health benefits.

1989 - 1991


Lavendar Tool Box

Provided small to medium-sized repairs and construction for homes and repairs to home furnishings, using repair and construction skills, as well as, problem analysis, resolution, and organizational skills.

1986 - 1988

Assistant Director

The Travelers Insurance Company
  • Coordinated and oversaw the general support of the department's automation hardware and software.
  • Coordinated and oversaw the development and enhancement of major systems efforts involving the Data Processing Department.





University of Colorado (via CIGNA/Systemation)


Southern Connecticut State University