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Jan 1982Jan 1984

Bachelor of Science 

Winthrop College

Concentration in Child Development. Coursework in Psychology, Sociology, Marketing, and Sciences. 

Work experience

Mar 2012Dec 2014

System Operator

Duke Energy

Evaluates resources required and assigns field service crews to outages and routine connection issues.  Use EMAX,CBIS,MWMS daily to give construction and nonclimbing performers accurate answers. Substantial experience and outstanding customer service for 25 years.  Excellent interpersonal skills ,ability to work well with supervision and co-workers.Accustomed to working in fast pace environment with the ability to think quickly and successfully handle emergency situations  

Oct 2006Jan 2012

Dispatcher Power Delivery Work Center

Duke Energy

 Worked as a on call back up dispatcher/routine scheduler on 1st shift. Built work packages on MWMS for Scope,ALS Lighting,rereads,and Tap/Sets for 1st responders and non-climbing crews.   Responsible for closing jobs in Emax.  Proficient with  Scope Management  system. Maintained frequent customer contact to obtain and disseminate information internally.  

Jan 2002Jan 2006

Routine Scheduler- Little Rock Operations

Duke Energy

Position as routine scheduler with Routine Work Magament System(RWMS)  required to manage the work orders from CBIS,ESR and Workflow.Providing technical support with MDTs and promoted safe work practices with the field performers. Worked daily to promote customer service and timely update.

Jan 19992002

Adminstructive Support for Schedulers(RWMS)

Duke Energy

Supports the routine schedulers for RWMS responsible for the daily monitoring of reports..Monitor error communication messages and M-Mail received from the field performers. Check report for meter orders and ESR tickets that do no have correct GEO-codes causing order not to be received in the RMWS system. Send feedback of office personnel and CSC as required. 

Jan 1994Aug 1999

Customer Service Specialist

Duke Power

Responsible for updating job on CIS for new installs,upgrade of service and creating a job that requires electrical inspection from building standard..Worked on  City of Charlotte application to retrieve permits on daily basis..Complete meter orders from field service. Supported meter readers and field techs.Dispatched for field service including connedts,disconnects ,nonpays to the correct truck  Handled signal (99) emergency calls from the field with speed and accuracy

Mar 1993Jan 1994

EC&O/Inner City

Duke Power

Dispatched  at Inner City operations center for field service. Prepared credit work daily.  Responsible for the filling, routing of meter orders.Maintained date changes and manual updates.Completed meter orders with accuracy and on time for correct billing for customers.

Mar 1987Jan 1993

Business Office Representative

Duke Power

Accepted new orders directly from customers,received and processed payments. Worked with customers to establish delinquent payment schedules and issued disconnect orders for nonpayment. Interfaced with customers to accept,research and followup on complaints and problems. Deposit responsibility  for daily receipts  from customers in the 6 figure dollar range.  Assisting in staff training with the CAPP online cashier system. 

Mar 19861987

Telephone Credit Representative

Duke Power

Answered telephone questions on billing,payments and disconnection.  Forwarded information to Business Office Representative

Mar 1985Mar 1986


Discovery Place/Nature Museum

Taught children's  workshops and classes on science and nature topics. Administered birthday party program at Discovery Place and Nature Museum.