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Summary

Self motivated, experienced and results-oriented administration with proven abilities in developing positive relationships with both clients and coworkers. Proficient with over 3 years experience in payroll, scheduling different departments of employees, handling appointments and messages, month and year end reports, and other administrative duties. Strong background in MS Word, Excel, PowerPoint and Outlook, with experience in online marketing.

Skills

3 YEARS EXPERIENCE IN...

Digital banking products and services

Long-term business planning and execution

Managing multiple projects

Daily office operations

Policy and program development

Payroll and hour tracking

Advanced computer skills

Scheduling and coordinating multiple departments

Financial, statistical and operational reporting

Typing Speed 90WPM

Multi-line Phone operation

Providing 5 star service to high end clientele

Work experience

Aug 2014Present

Receptionist - Coordinator

LA DOLCE VITA DAY SPA SALON 

Key holder position responsible for opening and closing establishment independently

Oversaw day to day processing of hours and commission reports for 25+ employees, including review of time sheets and computing pay.

Coordinated scheduling and employee management between multiple departments. 

Presented employee compensation, benefits, schedules, working conditions and opportunities.

Placed inventory and supply purchases, created meaningful relationships with vendor and business representatives.

Designed advertisements, logos, banners and signage from concept through completion. Following into collaborations with developers, advertisers and production managers to market products or services.

Reconciled debit reports, margin reports and settlement reports.

Effectively managed a high-volume of in-bound and out-bound customer calls.

Mar 2014Jul 2014

Counter Manager

ELIZABETH ARDEN SEARS CANADA

Managed customer calls efficiently in a complex, fast paced environment.

Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects

Awarded "Highest Year To Date" sales increase during promotional period in all Elizabeth Arden Sears across Canada.

Prepared merchandize for sales floor and created displays.

Provided an elevated customer experience to generate a loyal clientele.

Feb 2013Apr 2014

Associate 

GENESIS FASHION & BEAUTY 

Communicated all store initiatives and promotions to customers to generate return business.

Maintained physical reports in filing systems.

Obtained information about client history, complaints and allergies.

Communicated all client reservations to appropriate staff and followed through with client requests in a timely manner.

Coordinated incoming and outgoing mail and courier packages

Education

20122013

COSMETOLOGY

LA BELLA SAINTS HAIRDRESSING SCHOOL



20092012

HIGH SCHOOL DIPLOMA

VALLEYVIEW SECONDARY SCHOOL



Volunteer Experience 

Juniper Ridge Elementary School - Librarian Assistant (Volunteer)

Assisted in borrower services such as checking books in and checking books out

Comprehensive understanding of Library Accounts

Placed holds as well as administered Late Return Notices

Ensured books were shelved properly and orderly

Prepared photo-copier and printer as well as assisted students in use

Provided reference to students, assisting their needs.

Other Skills

  • Various administrative duties
  • Appointment scheduling
  • Data entry
  • Strong written and verbal communication
  • Current upkeep with professional attire
  • Experienced in computer software and moderate computer repair
  • Use of photocopier, printers and cash registers
  • Answering guest requests and inquiries appropriately with proper verbiage
  • Efficient with Microsoft Office, Excel, and select payroll/check out programs.
  • Attending guest calls
  • Sales and promotional lead

Accomplishments

Excelling Sales

Elizabeth Arden Canada

Personally increased counter sales from -5% in year-to-date sales to +23% in under three months.

Highest Year-To-Date Sales Increase

Elizabeth Arden Canada
Received highest year-to-date sales increase for the promotional weeks at Elizabeth Arden counters across Canada.

Activities

Graphic Design and Management of Professional Social Media 2014 - Present

General Practice in Musical Instruments

Exclusively Selected for Participation in Young Authors conventions 2008-2011