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Personal Details

Nationality: Egypt

DOB: 09/04/1986


I am an efficient customer-focused professional seeking an opportunity where I can use my excellent customer service skills, outstanding communication skills to contribute to the company.

Areas Of Expertise

  • Quality control
  • Strategic planning
  • Health & safety
  • Cost control
  • Customer focused
  • Marketing activities
  • Commercial awareness
  • Customer care

Personal Skills

  • Energetic
  • Engaging personality
  • Excellent communicator
  • Passion

Computer Skills

  1. Proficiency in dealing With Computer operating systems (MAC & Windows).
  2. Proficiency in dealing with Microsoft Office All Versions.
  3. Proficiency in dealing with E-mails and business correspondence.


Mother Tongue: Arabic

2nd Language : English (Fluent)

Work experience

Nov 2011Dec 2012

Resturant Manager

  • Ensuring Health & Safety and also hygiene procedures & standards are maintained.
  • Having an in-depth knowledge of all menus.
  • Dealing with and resolving customer complaints.
  • Maximizing all business opportunities to drive sales.
  • Communicating with the kitchen staff to ensure efficient food service.
  • Organizing the daily and weekly rotas for the Restaurant’s staff.
  • Ability to create a great atmosphere & be a inspirational host.
  • Monitoring sales and then writing informative reports for the hotel manager
Jul 2010Oct 2011

Car loan Field Officer

National Societe General Bank (NSGB)
  • ensure disbursement as per targets on a monthly basis.
  • ensure repossession in non paying cases as per norms.
  • Conflict handling with dealers / customers / Law enforcement agencies.
  • ensure total compliance business process and implementation of internal audit observations.
Mar 2009Jun 2010

Customer Service

  • Service customer inquiries, determine customer needs and provide solutions with regards to their  requirements.
  • Educate customers on product options and technology issues.


Oct 2004Jun 2008


Tourism and Hotels