Technical Customer Service Rep.
- Provided exemplary customer care in a courteous, friendly, and professional manner using agreed upon procedures.
- Efficiently handling of high volume, inbound customer calls.
- Listen attentively to customer needs and concerns and demonstrate empathy.
- Clarified customer concerns and requirements by probing for and confirming an understanding of the concerns and requirements.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Demonstrated efficient, effective internal communication skills to ensure high quality and timely expedition of customer requests and or escalations.
- Effectively transfer misdirected customer requests to an appropriate party.
- Participate in activities designed to improve customer satisfaction and business performance.
- Use of appropriate support tools and scripting to meet customer requirement by providing one call resolutions.
- Maintain broad knowledge of client products and services.