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Work History

2015-11Present

Technical Specialist

Sears Holding Corp
Technical Specialist,-Responsibilities include handling inbound calls, processing payments for home warranties and service agreements, set leads for home improvements. Trouble shoot appliances, hvac, Tv's, garage doors. Set appointments for technicians.
2015-042015-11

Customer Service Rep

Unique Communications Group
Customer Service Rep, Resposiblities included processing payments, retaining customers, starting new accounts.
2013-082014-11

Customer Retention

West Business Solutions

Responsibilities included taking inbound and outbound calls, helping customers set up auto bill pay, paperless billing, process payment. Facilitate equipment upgrades and inform ccustomers of products and services offered by Directv.

Education

19861986

G.E.D

Boise State University

Received GED