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Customer Service
While working within Thurrock Borough Council I dealt with customers everyday, as this was a dominant area of my job. 

Work experience

Mar 2012Mar 2013

Business Administration Apprentice

Thurrock Council

Within this job I undertook a variety of tasks, such as opening, sorting and dispatching post, processing payments on a daily basis, regularly receiving and making telephone calls, processing weekly banking and managing a hire system and database. Contacting schools has been an everyday task and working closely with a range of primary and secondary schools corresponding through email, fax and telephone. By speaking with customers regularly throughout the position I dealt with Customer Service often by telephone, email and face to face: answering queries, producing letters, retrieving and issuing instruments. I assisted on many events and concerts, developing programmes and documents, contacting relevant parties, directing customers, cash handling and selling tickets. Compiling a spreadsheet of teaching registers each term through contacting tutors became part of my job, as well as creating/modifying documents and adjudicating exams. (Completed Level 2 NVQ)


Mar 2012Mar 2013

NVQ, Level 2

Crown College
Sep 2008Jun 2010

A Level, BTEC National Award and GCSE

Havering Sixth Form College

A Level:

Photography C

Film StudiesC

BTEC National Award:

Media Production (Film & Television) Distinction


Applied Art & Design Double Award AA

Media B


English LiteratureC

Business CommunicationsC

Sep 2006Jun 2007


Sanders Draper School

English LanguageC



Wendy Berry

Richard Brittain