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Work experience

Feb 2011Present

Operation Supervisor

Fly Emirates-Dubai

 Planning and managing manpower and logitics. Time managemnt and cross utilize manpower and facilities. Forecast and place the initial catering meal orders for each flight by analyzing meal uplift data and taking into consideration operational factors such as over bookings, no shows, transfers, miss-connections and pay load restrictions Directed affiliate programs, data management, tracking, and reporting. information to senior management of client organizations. Specialized in entrepreneurial start-up activities, business plan development, and venture capital solicitation. Conducted focus groups to identify operations segments and penetration. Analyze individual station performance on meal uplifts/wastages, highlighting trends and initiating corrective action where required, with station managers to establish appropriate control and achieve meal wastage targets. Wrote and presented report to management including strategic recommendations. Addressed all marketing research needs. Monitor operation performance of network stations by carrying out audits of inbound flights and place recommendations.

Jan 2009Feb 2011

Business Development Administrator


Gathered data to develop comprehensive business plan and marketing reports. Business Development Administrator.-Abu Dhabi · Managed behaviorally-based research projects including proposal writing; methodology, instrument and sample development; field coordination; data coding, analysis; and report writing. Included customer and employee studies, communication audits, market analysis, namellogo testing, constituency relations, positioning, and consumer studies. Coordinated and executed marketing activities aimed at customer retention and development Planned marketing communication programs through various channels. Established production timelines and budgets. Assisted in developing marketing material. Reviewed marketing material. Drove revenue and ensure return on investment Tender writing, document formatting, editing and proof reading Professional document production Accurate and timely preparation/development of business documents and proposals(internal and external) including reports, presentations and newsletters Organising meetings, developing agenda's and minutes Printing, binding and filing(hard copy and electronic) Organising business events and activities Development of marketing material and initiatives Professional communications with employees and clients

Feb 2008Jan 2009

Division Manager

Royal Index LCC-Dubai

Division Manager · Perform market research and data analysis duties. Support strategic plans of the company by providing research information. Deliver insights regarding the reasons that impact the success of businesses. Suggest research solutions following strategic plans of action. Prepare annual analysis of existing and potential business directives. Develop new products and programs to support corporate sales. Provide advice on pricing strategies. Examine competitors' marketing methods and sales activities. Devise focus group discussions and conduct surveys. Determine the need for adding new lines to existing products Institutional and legal framework development, making legal and regulatory changes to enable organization and agencies at all levels and in all sectors to enhance their capacities. Established and maintained strong relations with clients. Provided support to the Trading team through answering questions, problem solving, customer correspondence, Maintained and developed client's database. Responsible for daily market analysis reports and keeping clients Informed with all up to date information's.


Sep 2014Dec 2014


Cambridge institute dubai
Sep 2009Sep 2009

Quality Assurance

Sep 2002Oct 2007

Petro Chemical Engnieering

Homs University
Oct 2007Dec 2004

Industrial Controlling

Al Mamoun University


Arabic my mother toung. Fluent in English
Computer and Internet
Excellent with Microsoft Office ( MS word, Excel, MS Project, Powerpoint...) Photoshop, Corel Draw, as well as skills in internet navigation, social media sites and email systems.
Exceptional leadership skills developed through work experience in UAE, beside my bility to lead, motivate and stimulate others to achieve goals and inspire change.
Capable of working in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously.
Ability to manage self and/or others, and resources including time and surrounding circumstances to reach a specific goal. Develop a budget, develop and monitor individual aspects of projects and determine the overall direction you want the company to take.
Identify critical tasks, and Arrange tasks in a logical order to establish priorities systematically, differentiating between urgent, important, and unimportant tasks. Use a "to do" list, task plan, or similar planning devices to note action plans, deadlines, and monitor & adjust priorities and/or eliminate tasks on an on-going basis.
Ability to think critically, analyse situations from multiple viewpoints and research matters to define key issues.
Negotiating a salary offer, forging union contracts, agreements with vendors, with a customer over price and terms of a sale, the terms of a separation with an employer. Negotiating a legal settlement, contract for consulting or freelance services, roles and workload within a project team, more flexible work schedule and project deadline

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Wissam Al Moughrabi

Operations Controller / Dnata tel:+971567197876