WORK HISTORY

Work History
Jul 2011 - Aug 2014

Head of Account Management

BNP Paribas Group (Financial Services, corporate fleet management solutions) Moscow, Russia

Led Account Management Team of 12 people, responsible for running corporate fleet projects: analyzing customer current situation, offering structured solutions to help clients with administration and strategic management, identifying key indicators for SLA and monitoring its fulfillment, providing consulting support for funding strategy. 

Key Duties and Achievements:

  • Acquired 12 new customers with a total annual value of $2,5 M and developed business with current clients by means of up-selling products/services and through cross-selling
  • Led tender negotiation, contract signing, customer implementation process and support, contract renewal (extension rate increased by 75%)
  • Integrated local CRM with client Intranet, which used as a reporting operational tool and allowed customers to manage their fleet more effectively ($0.2 M annual cost saving per customer reached)
  • Played key role in Budget Forecasting, Product Committee, Pricing Committee and Credit Risk Committee, initiated measures to improve performance (bad debt overdue decreased from 10% to 3% of funding)
  • Reinforced interaction with Operations and Finance Departments through coaching and team building activities to ensure delivery of excellent service and high-quality solutions to the client

Sep 2007 - Jul 2011

Head of Client Relations

Dollar Thrifty Automotive Group (Transport Services) Moscow, Russia

The main goal was to become one of the key player on the Russian car rental highly competitive market, to develop business with current customers focusing on high level service and bringing additional value propositions. 

Key Duties and Achievements:

  • Managed department of 10 employees who handled large-scale projects to provide fleet management solutions (calculation of costs and necessary resources, interaction with other divisions and suppliers for project realization)
  • Involved in the market development activities, defining new business opportunities and best sales strategies for potential and existing customers
  • Introduced new algorithms in CRM, improved communication between departments that reduced workload by 30%
  • Initiated customer satisfaction survey «from scratch»: services quality monitoring, claims tracking and analyzing, drawing up action plan for service improvement (customer satisfaction level improved by 20%)
Jan 2005 - Sep 2007

Sales Manager

Dollar Thrifty Automotive Group (Transport Services) Moscow, Russia

The main goal was entering Eastern Europe car rental market, launching business according to international standards, searching for potential partners and customers. 

Key Duties and Achievements:

  • Organized functioning of a sales subdivision and coached 8 people
  • Planned short- and long-term budget, current situation analysis and adjustment
  • Implemented special sales promotion and holiday gift line, which increased sales by 25%
  • Improved communication with foreign partners on the international reservations (the number of international reservation reached 50% of total annual volume)
Mar 2002 - Jan 2005

Sales Coordinator

Mitsubishi Motors (Automotive) Moscow, Russia
  • Maintained close contact with existing customers and searched for potential clients B2B and B2C markets, contract negotiation and signing (8 new B2B customers acquired)
  • Provided aftersales customer support, settling controversial matters to customers’ satisfaction (retention rate increased by 70%)
  • Prepared tender documentation and participated in exhibitions, conferences

EDUCATION

Education
Sep 2014 - Jul 2015

Global MBA (Full-time)

EDHEC Business School, France  
Sep 2004 - Jul 2007

Diploma in Law

People’s Friendship University of Russia
Sep 1999 - Jul 2006

Bachelor’s and Master’s Degree of Science in Ecology and Nature Management

People’s Friendship University of Russia

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