Elena Medina

  • Hammond IN

Service Manager

Work History

Work History
Jul 2014 - Present

Service Manager

BMO Harris Bank N.A

Manage a team of four

Complete teller monthly, quarterly and annual audits

Work side by side with Bank Manager to accomplish monthly branch sales goals

Conduct branch Sales Meetings

Manage operations and foresee accuracy with all teller performances

Jan 2013 - Jul 2014

Senior Service Representative

BMO Harris Bank N.A

Assist in managing a team of three

Complete teller quarterly audits

Place orders for branch stock and marketing materials

Active involvement with branch scheduling

Assist Service Manager with setting up Service Representative meetings

Consistently perform in the high 25 percentile of the bank

Nov 2008 - Dec 2012

Service Representative

BMO Harris Bank N.A

Maintain friendly and professional customer interactions

Executed customer transactions, including deposits, withdrawals, money orders and check cashing

Sold cashier's checks, traveler's checks and money orders

Organized, stocked and maintained the teller window area

Maintained balancing record with 90% rate of accuracy

Apr 2007 - Nov 2008

Front Desk Coordinator

Dental Care 4UP. C

Coordinator Politely answered phones and scheduled or confirmed office appointments and surgeries.

Maintained clear, organized dental records and reports

Completed patient paperwork and entered into Quick Books system

Accurately recorded treatment information in patient records

Confirmed patient insurance benefits and checked claim statuses

Education

Education

Skills

Skills

Customer Service

Strong customer service orientation

Bilingual-Spanish

Spoken and Written

Communication

Excellent written and verbal communication skills