· San Jose, California· Operations Analyst Operationally managed US region, customer base, invoicing/revenue recognition and reconciliation of financial systems over 100 active customer projects. Adhered to all deadline requirements, closed all quarters with invoicing and achieved revenue recognition accuracy. 100% of revenue recognized as forecasted. Audited reconciliations between SAP and the PSA system to ensure data integrity throughout quarter/year. Ensured 100% customer invoice payment and provided analysis to all KMPG and internal audits with no financial impact. Provided analysis to resolve customer issues with complete resolution/payment. Worked finance to ensure compliance with Sarbanes-Oxley and internal accounting.: Faced problems with credit and collections customer invoice payments. Collaborated with credit and consulting management to report out issues and resolve within eight business hours. Reduced aging across US consulting business with no impact to revenue recognition going forward due to proactive resolutions. Order bookings were incorrectly booked for consulting division on a regular basis. Identified issue, collaborated with IT to develop a Consulting Order Booking Guide template utilized by management to align part numbers and booked values. Template acts as an electronic signature to book a consulting order at the corporate office. As a result all consulting bookings accurately booked for all future orders. This booking guide continues to be utilized today. Revenue recognition and invoice issues with Customer Order Management team at quarter end negatively impacted the revenue of the division. Initiated collaboration with Customer Order Management documenting issues while resolving issues prior to close of quarter. Issues were mitigated to avoid impact to the business prior to close of quarter. Post quarter end held meetings with Customer Order Management to discuss issues and provide additional insight on problem areas to initiate required training for team members to avoid future problems. Reported results of findings and resolutions to prevent future issues. Faced Revenue and Orders forecast maintenance problems. Proactively initiated communications with consulting management in the Americas to become a trusted advisor and take on responsibility of maintaining an accurate forecast. Maintained forecast accuracy on a monthly and yearly basis.