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Education

Sept 20162018

BACP Accredited Post-Graduate Diploma in Cognitve Therapy

Belfast Cognitive Therapy Centre

Two year (part-time) Psychotherapist training, specialising in Cognitive Behavioural Therapy.

Oct 2012Jun 2016

BSc (Hons) (Open) , in Psychology and Health and Social Care

Open University

 2.1

Completed modules in:

Social Psychology

Adulthood, ageing and the Life Course

Exploring Psychology

Death and Dying

Counselling: Exploring Fear and Sadness

Discovering Psychology

The Arts Past and Present


Sep 1998Jun 2004

Belfast Model School for Girls

5 GCSES - Grades A-C

2 AS levels Grades A-C

Work experience

Nov 2014Present

Support Group Facilitator (Voluntary)

Aware N.I

Facilitating peer-led support groups for sufferers of Depression and Bipolar Disorder

Providing practical and emotional support to service users, through encouraging open discussion within a safe and confidential environment.

Ensuring that all procedures and protocols are followed in accordance with the organisations rules and regulations

Welcoming new members and Signposting  users to the services offered by Aware.

Outlining the Support Group agreement and making sure service users adhere to the rules within the support group

July 2016Dec 2016

Customer Service Agent

NHS Blood and Transplant

Answering inbound calls from new and existing NHS Blood donors, wishing to donate blood.

Providing the correct medical information and deferral periods in relation to when donors can/or cannot donate blood.

Complaint handling and processing

Registering new donors onto the Organ Donor Register, throughout the UK.

Strictly adhering to the NHS Security and Data Protection protocols

Jun 2015Oct 2015

Customer Service Adviser

Belfast Telegraph (Births, Deaths and Memoriums)

Handling all inbound calls from customers wishing to advertise in the paper.

Typing up obituaries, memoriums, and birth notices to be sent to print

Expressing empathy and patience with recently bereaved callers

Maintaining high levels of accuracy and attention to detail

Use of all Microsoft Office packages, along with citrix and Realex payment systems

Oct 2013Aug 2014

Reservations Representative

Regus Worldwide

Handling all inbound calls from new and existing clients

Extensive use of Microsoft Office packages

Working as part of a team to achieve daily and monthly sales targets

Administrative duties

Effective maintenance of pipeline/personal business management

Training

BACP accredited Cognitive Behavioural Psychotherapist training (present)

 Combines CBT theory and  application of skills, including client placement with supervision. Training focuses on the Assessment and CBT protocol for treatment of a wide range of Psychological disorders, including: Depression, Anxiety, Panic Disorder, PTSD, specific and social phobias, OCD etc.

AWARE Group Facilitator training

OCN accredited, two-day training workshop, outlining the role of Facilitator, including: maintaining boundaries within the group; conflict management, and an outline of the rules and regulations of the organisation.

Living Life to the Full programme

A NICE recommended (National Institute of Clinical Excellence), Life skills programme using Cognitive Behavioural therapy techniques, for the treatment of mild to moderate depression and mild anxiety disorders.

Applied Suicide Intervention Skills Training (ASIST)

Interactive, two-day Suicide Intervention programme, focusing on 'Suicide First Aid'. This intensive training programme provides the skills to identify suicidal behaviours, conduct an assessment, and create a 'keep-safe' plan, along with utilising essential suicide prevention skills such as PAL (pathways for assisting life).

Mood matters programme

An educational Mental Health awareness programme focusing on Mental Health problems, and Mental illness risk factors, including signs and symptoms, self-help strategies and support.

Certifications

June 2016

Post Traumatic Stress Disorder Course

IOLEN  Accreditation  - Certificate

An online, interactive course focusing on understanding and diagnosing PTSD, including the exploration of traumatic events, variations of the disorder, and the  treatment available.

June2016

Cognitive Behavioural Therapy

CPD Certification

Teaching the key skills and knowledge related to learning and applying the practices and principles of CBT.

Dec 2014

Enhanced Disclosure Certificate 

(Access NI Clearance)


Knowledge and personal skills

  • Excellent time management and organisational skills.
  • Ability to work well as part of a team and also on own initiative.
  • Excellent interpersonal skills and clear communicator
  • Managerial experience in a retail environment, combining organisation skills and effective people-management.
  • Extensive customer service experience, both face-to-face and over the phone.
  • Excellent complaint handling skills
  • An empathetic listener.
  • Completed  Independant Research project on the Phenomenological experience of Depression in women (as part of my Dissertation)

References

Academic reference

Stephen Robinson

Psychology Tutor and Lecturer (Open University)

 s.w.robinson@open.ac.uk

Personal reference

Cherry Cantrell

Support Services Co-Ordinator (AWARE)

Tel. 02890 357820

 cherry@aware-ni.org

LinkedIn: https://uk.linkedin.com/in/elaine-morrow-997960121