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Education

Sept 20162018

BACP Accredited Post-Graduate Diploma in Cognitve Therapy

Belfast Cognitive Therapy Centre

Two year, part-time Professional therapist training.

Oct 2012Jun 2016

BSc (Hons) (Open) , in Psychology and Health and Social Care

Open University

 2.1

Sep 1998Jun 2004

Belfast Model School for Girls

10 GCSES - Grades A-C

2 AS levels Grades A-B

Work History

Nov 2014Present

Support Group Facilitator (Voluntary)

Aware N.I

Facilitating peer-led support groups for sufferers of Depression and Bipolar Disorder

Providing practical and emotional support to service users, through encouraging open discussion within an safe and confidential environment.

Ensuring that all procedures and protocols are followed in accordance with the organisations rules and regulations

Welcoming new members to the organisation, and providing welcome packs and relevant information regarding the services offered by Aware.

Outlining the Support Group agreement and making sure service users adhere to the rules within  the support group

July 2016Dec 2016

Customer Service Agent

NHS Blood and Transplant

Answering inbound calls from new and existing NHS Blood donors, wishing to donate blood.

Providing the correct medical information and deferral periods in relation to when donors can/or cannot donate blood.

Complaint handling and processing

Registering new donors onto the Organ Donor Register, throughout the UK.

Strictly adhering to the NHS security and Data Protection protocols

Jun 2015Oct 2015

Customer Service Adviser

Belfast Telegraph (Births, Deaths and Memoriums)

Handling all inbound calls from customers wishing to advertise in the paper.

Typing up obituaries, memoriums, and birth notices to be sent to print

Expressing empathy and patience with recently bereaved callers

Maintaining high levels of accuracy and attention to detail

Use of all Microsoft Office packages, along with citrix and Realex payment systems

Oct 2013Aug 2014

Reservations Representative

Regus Worldwide

Handling all inbound calls from new and existing clients

Extensive use of Microsoft Office packages

Working as part of a team to achieve daily and monthly sales targets

Administrative duties

Effective maintenance of pipeline/personal business management

Training

BCTC Psychotherapist Training 

Update with full details regarding personal training undertaken, applied skills training - evidence-based practice techniques of CBT

AWARE Group Facillitator training

OCN (Open College Network) accredited, two-day day  training workshop, outlining the job role of the support group facillitator, the rules and regulations of the organisation, and specific training excercises in how to deal with difficult and challenging situations that may arise within the support group setting.

Living Life to the Full programme

A NICE recommended (National Institute of Clinical Excellence), Life skills programme using Cognitive Behavioural therapy techniques, for the treatment of mild to moderate depression and mild anxiety disorders.

Mood matters programme

An educational Mental Health awareness programme focusing on Mental Health problems and mental Health illnesses, risk factors, signs and symptoms, self-help strategies and support.

Certifications

June 2016

Post Traumatic Stress Disorder Course

IOLEN  Accreditation  - Certificate

An online, interactive course focusing on understanding and diagnosing PTSD, including the exploration of traumatic events, variations of the disorder, and the  treatment available.

June2016

Cognitive Behavioural Therapy

CPD Certification

Teaching the key skills and knowledge related to learning and applying the practices and principles of CBT.

Jan 2015

Applied Suicide Intervention Skills training (ASIST)

PIPS - Public Initiative for Prevention of Suicide and Self-Harm.

Interactive, two-day Suicide Intervention programme, focusing on 'Suicide First Aid'. This trainingenables me to identify suicidal behaviours, conduct an assessment, and create a "keep-safe" plan, along with utilising essential suicide prevention skills, such as PAL (Pathways for assisting life).

Nov2015

Mental Health First Aid

AWARE

(MHFA) training teaches participants how to deal with crisis situations, such as suicidal behaviour, self-harm, panic, and substance abuse disorders. Through recognising the symptoms of various Mental Health problems, this training enables me to accurately signpost individuals towards mental healthsupport services.

Dec 2014

Enhanced Disclosure Certificate 

(Access NI Clearance)


Knowledge and personal skills

  • Extensive knowledge of Mental Illness and Psychological Disorders (elaborate on specific training/skills)
  • Excellent time management and organisational skills.
  • Ability to work well as part of a team and also on own initiative.
  • Excellent interpersonal skills and clear communicator
  • Managerial experience in a retail environment, combining organisation skills and effective people-management.
  • Extensive customer service experience, both face-to-face and over the phone.
  • Excellent complaint handling skills
  • Experience  of Meeting deadlines and Key performance indicators (KPIs) efficiently
  • An empathetic listener.
  • Carried out and Independant Research project on the Phenomenological experience of Depression in women (as part of my Degree study)

References

Academic reference

Stephen Robinson

Psychology Tutor and Lecturer (Open University)

 s.w.robinson@open.ac.uk

Personal reference

Cherry Cantrell

Support Services Co-Ordinator (AWARE)

Tel. 02890 357820

 cherry@aware-ni.org

LinkedIn: https://uk.linkedin.com/in/elaine-morrow-997960121