Work History

Work History
2014 - Present

Director, Workforce

Workforce Management, IT Infrastructure and Operations
Director, Lead the Infrastructure and Operations resource planning, allocation and renewal cycle process. Improved the quality of the resource demand/supply forecasts, providing input to Leadership Team on key business decisions and sourcing strategy. Collaborated on the development and improvement of resource planning systems, tools, and processes Reduced $16m budget for external contract staff by 10% during first half of 2015. Consulted on recruitment for the Chennai, India insourcing program. Collaborated with central IT Strategy and Performance team on new Supplier Relationship Framework for implementation across IT.
Aug 2001 - Present

Enterprise Supplier Management and Strategic Sourcing

2000 - Present

Vice President/senior Project Manager
Cardiff, UK/Wilmington, DE Vice President/Senior Project Manager, Oversaw web development projects. Supervised developers, web services professionals, and infrastructure resources. Monitored project quality, performance, and security. Directed full project life cycles. Increased account acquisition and growth 10% by implementing web banners, viral marketing promotions, web applications, and physical kiosks.
2001 - Present


Wilmington, DE $26B global biopharmaceutical company, 50, 000+ employees.
2011 - 2014


Solutions Delivery & Maintenance
Director, Vendor Manager, Enterprise Management Office Oversee performance of strategic sourcing providers for Application Development area. Supervise team of 4. Investigate and resolve issues relating to supplier capabilities and availability. Designed and implemented vendor performance governance and interactive supplier relationship management program that reduced risk and enhanced project delivery, Deployed 3-level governance model and formalized Statement of Work(SOW) processes resulting in faster commercial approval turnaround times, while reducing commercial work at risk. Lowered application development costs by working with vendors to offshore workloads. Improved project delivery times by conducting supplier spend analyses and implementing commercial forward schedule of spending that enabled Procurement Team to process purchases orders faster.
2009 - 2011


Enterprise IS Requirements Planning Lead, Planning &
Led global team of senior IS managers accountable for demand management of corporate-wide application development portfolio, comprising 100+ plus projects and valued at more than $163M. Supervised staff of 8 and administered $1.2M budget. Responsible for portfolio forecasting and planning. Contributed to organizational design recommendations. Collaborated with Architecture COE to synchronize mobilization of projects. Established brand new team and program to improve project accountability, shaping, and mobilization. Designed objectives and procedures. Successfully delivered, EIS Operating Model, EIS Demand & Supply Portfolio Management, and Supply Model & Capability Analysis solutions. Managed development and implementation of EPD Demand Capture Process used for estimating and synchronizing the mobilization of projects, and for identifying early demand for projects. Increased efficiency and reduced costs through early shaping of projects, which enabled project managers to plan more efficiently and gain a 70% project initiation approval rate. Also ensured there were valid reasons why the remainder did not progress to the next stage. Led development and delivery of Enterprise Management Offices Platinum Program, which established functional and operational aspects of EMO and was single largest deliverable within EIS transformation program.
2008 - 2009

Client Engagement Lead

Enterprise IS Requirements Planning Lead, Planning &
Client Engagement Lead, Global Shared Services(Global Drug Development) Designed, implemented, and managed the Global Drug Development area(GSS GDD) Client Engagement capability and processes to improve relations between newly-established GSS GDD organization and GDD IS customer group, and partner suppliers for early engagement in portfolio demand/estimate analysis process, business cases, and account management. Ensured alignment of GSS GDD commitments with GDD IS priorities. Single point of contact and customer advocate for escalation of high priority items. Member of GDD IS Program Management and GSS GDD leadership teams. Improved efficiency by enabling delivery organization(GSS GDD) and suppliers to meet all schedules. Created Client Engagement Performance Objectives at individual and team levels. Designed and led GSS GDD Virtual Estimating Team, which provided GSS input for GDD business cases. Managed development of Project Uncertainty Profile Tool that improved estimating accuracy and was first-ever formal estimating process for business unit. Launched joint virtual global team across GSS GDD and GTO to effectively implement seamless interface of all application and infrastructure services and projects. Formulated GSS GDD Communications Plan that encompassed organizational program initiatives, project status updates, issues, portfolio updates, and other information. Directed cSAT survey process to enhance project delivery and service management by compiling data on clarity of roles, areas for improvement, and stakeholder concerns. Introduced Client Engagement Community of Practice that enhanced productivity by promoting collaboration throughout GSS area and sharing of information.
2004 - 2005

Sr Manager, Resource Management

Enterprise IS Requirements Planning Lead, Planning &
Sr Manager, Resource Management, Global Drug Development IS Supervised team of 25 project managers, application developers, architects, service managers, and testing and validation specialists. Responsible for allocating correct resources for GDD IS projects, evaluating priorities, and assigning resources on a global basis. Appointed as Offshore Workstream Co-Lead for GDDIS initiative involving offshore, nearshore, and onshore sourcing. Managed the training of permanent and temporary personnel in ITIL, project management methodologies, and other areas. Created individual performance and succession plans. Saved $3.5M by creating processes for offshore initiatives and vendor engagement and working with Infosys to identify applications for offshoring through portfolio assessment and optimization analysis. Maximized resource utilization effectiveness by leading regional bi-monthly resource allocation review and portfolio prioritization meetings with Customer Relationship Managers. Worked with US Regional Service Manager to implement Global Service Management Initiative to identify the best-qualified resources for Application Service Manager positions.
2001 - 2004

Program Director, Product Strategy & Licensing

Enterprise IS Requirements Planning Lead, Planning &
Program Director, Global eBusiness Managed Program Office for eBusiness projects. Supervised remote team of global business project managers. Administered $15M budget. Led redesign and relaunch of corporate website. Enabled creation of global services framework agreement through global contracts for eDetailing vendors. Saved $1.5M by negotiating preferred vendor list and reducing the number of external suppliers. Created pilot team to identify opportunities for supporting physician relationships in international sales and marketing, including eDetailing projects and Virtual Advisory Board projects. Cut costs $2.4M(5% above goal) through innovative expense reduction strategies. Implemented first-ever online patient compliance service for Symbicort. 6 month secondment to London, England
1998 - 2000

Vice President/Senior Project Manager, Wilmington, DE (Division of Bank One)
1998 - 2000


Vice President - Systems Group, Cardiff, UK

Vice President, (secondment) Led design and implementation of infrastructure for new credit card facility in UK. Coordinated vendor services and resources. Managed vendor relations and contract negotiations with British Telecom, MCI, and AT&T. Supervised telecom team supporting 7x24 call center operations. Directed build of 2nd call center, development of international website, and EDS systems integration. Grew account acquisition 20% through improved online presence.



Completed coursework at Villanova University and Immaculata University



Six Sigma Green Belt Certificate

Villanova University

OCG P3O Practitioner Certification –

Office of Government Commerce - UK