El Mahdi Benzarga

  • Doha Qatar
El Mahdi Benzarga

My primary objective as a Captain waiter is to ensure prompt and courteous service to the customers and make them feel special and important. I can fulfill this by seeing to it that every customer’s needs and requests are attended. I will conceptualize strategies and techniques to speed up order time and avoid long queues. I will also introduce practical, yet effective steps in order taking to avoid mistakes and duplicities. Moreover, I will see to it that the surrounding is clean and that proper hygiene and sanitation is observed at all times in compliance to governmental rules and regulations.

Work History

Work History
Nov 2013 - Present

senior Captain 

Diplomatic club (Doha,Qatar)
  • Evaluated performance of all waiters and prepared reports for management.
  • Communicated with guests on regular basis and ensured that they are satisfied.
  • Identified all demanding guests and informed restaurant manager for the same.
  • Served all food and beverage as per the club standards and within the required time.
  • Provided all customers efficient service at all times and cooperated with staff members for same.
  • Provided quality training as per the required service standards
Jun 2012 - Nov 2013

senior Waiter

Royal catering  ( Abud dhabi )  
Jan 2011 - Apr 2012

waiter

Rive hotel


  • Great guests and make them feel comfortable.
  • Learn menu items and be able to describe them appropriately to guests.
  • Take beverage and food orders.
  • Deliver beverages and food in a timely manner.
  • Check-in with guests to ensure that everything is going well.
  • Clear dirty dishes from table.
  • Refill beverages throughout the meal.
  • Deliver guest’s bill and thank them for dining at the restaurant.
  • Work with other servers and be a team player.
Apr 2010 - Sep 2010

training as a receptionist

Hyatt regency

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation

Education

Education
Oct 2009 - Oct 2010

Hospitality management industry

Dubai international school
Sep 2008 - Jun 2009

Baccalaureate degree

Mohamed 6 high school  

Skills

Skills

  • Substantial experience in supervising work of all waiters and maintain quality of working in restaurant
  • Sound knowledge of all food and wine available in restaurant
  • Profound knowledge of various Microsoft Office programs
  • Ability to maintain optimal standard of service at all times
  • Ability to assist restaurant manager in everyday working of restaurant
  • Familiarity of various health and safety regulations

Hobbies

traveling
swimming
football
dancing