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Work experience

Feb 2010Present

Customer Engagement Manager

Applied Information Sciences

Serve as an Information Technology (IT) frontline interface to Enterprise Information Services (EIS) customers. Provide IT recommendations and web-based automated solutions that align with the needs of the Office of Secretary of Defense (Policy) organizations, Asia and Pacific Security Affairs (APSA) and International Security Affairs (ISA). Manage day to day interactions with Directors, Deputy Assistant Secretaries and Assistant Secretaries of Defense. Provide oversight during deployments and coordinate custom applications support.

Key Achievements

·Achieved promotional advancement from an earlier position as an IT Training Manager to Customer Engagement Manager

·Held excellent rapport with senior management and users

·Successfully facilitated dialogue between the helpdesk technicians, installation team, and application developers for the purpose of better meeting users' support requirements

Oct 2006Jan 2010

Instructional System Designer/IT Training Manager

Applied Information Sciences

Responsible for managing the Enterprise Information Services Training Center for the Office of Secretary of Defense (Policy).Designed, developed and executed 25 courses. Generated and designed the curriculum, training materials, and marketing strategies used to deploy these courses. Managed the training center, lending library, training schedule and provided weekly instructor lead courses for commercial off the shelf (COTS), government off the shelf (GOTS) as well as custom built applications.

Key Achievements

·Launched a fully functional training program in less than 6 months

·Supported the IT training needs of over 1,200 users

·Introduced an effective Content Management System (CMS) and asynchronous eLearning environments

Oct 2005Oct 2006

Lead Military Trainer

Northrop Grumman

Responsible for coordination and delivery of Web-based Defense Travel System (DTS) training at military installations as well as Web-based GovTrip training at federal agencies. Managed logistics of mobile classrooms for remote client locations. Composed and analyzed site reports that shaped training methods and course delivery. Assisted with development, revision, and customization of training materials.

Key Achievements

·Earned a reputation of quickly and effectively resolving technical issues

·Introduced and implemented training content that stimulated students and reinforced material learned, resulting in consistent positive feedback from the students and managers

·Successfully taught courses within the continental and outside the continental United States including Bahrain, Diego Garcia, Germany, Japan, Korea, and Singapore

Mar 2004Oct 2005

Senior Applications Trainer

New Horizons Computer Learning Center

Served as a Senior Applications Trainer providing classroom training for individuals with differing needs including IT professionals, trainers, and other support staff for commercial, government and non-profit organizations. Responsible for daily classroom setups and loads at two New Horizon’s branches. Developed handouts and additional materials for courses. Mentored junior trainers on current responsibilities, practices, and procedures.

Key Achievements

·Reached the status of a Senior trainer in a span 3 months

·Monthly customer evaluation scores of 9.6 or higher on a 10 point scale

·Designed custom lesson plans to meet customer requirements


Aug 2008May 2011

Graduate Certificate

George Mason University
Aug 2008May 2010

Master of Education

George Mason University
Aug 1998May 2002

Bachelor of Science

George Mason University

Graduate Portfolio

Master of Education: Instructional Design and Development


Instructional Technology Foundations and Theories of Learning (EDIT 704, Fall 2008)

Description: Reviews practical and pedagogical issues related to design and development of technological instruction. Emphasizes investigating instructional design as a field and community of practice, and reviewing core learning theory constructs applicable to design of instructional technology.

Sample work:

Instructional Guide: How to Prepare Hot Artichoke and Spinach Dip

Instructional Guide: How to Eat Blue Crabs

Research: Cognitive Inquiry

Instructional Design (EDIT 705, Fall 2008)

Description: Helps students analyze, apply, and evaluate principles of instructional design to develop education and training materials spanning a wide range of knowledge domains and instructional technologies. Focuses on variety of instructional design models, with emphasis on recent contributions from cognitive science and related fields.

Sample work: Instructional Design Plan

Web Accessibility and Design (EDIT 526, Spring 2009)

Description: Develops understanding of principles of universal web design. Students apply this understanding by designing and developing accessible web site using web authoring tools.

Sample work: Accessibility Assessment (508 Compliance) on the ESPN website

Advanced Instructional Design (EDIT 730, Spring 2009)

Description: Capstone course of three-course sequence on theory and practice of instructional design. Helps students apply ideas developed in prior courses to complete major instructional design project. Covers leading-edge ideas in evolution of instructional design.

Sample work:

Constructivist Environment: Effective Teaching Techniques

Constructivist Environment Prototype

Project Management Tools (EDIT 573, Summer 2009)

Description: Teaches students the principles of project management as it is applied to instructional design. Explores project management tools used to manage, plan, and track large-scale multimedia and hypermedia projects.

Sample work: Project Management Plan: Electronic Workflow Application Project Plan

Authoring Tools (EDIT 575, Summer 2009)

Description: Introduces specific authoring tools through hands-on lab instruction, interaction with software interface, construction of instructional sequences, importing video and audio clips, resource management, and animation.

Sample work:

Captivate Project 1: How to Run a PowerPoint Presentation

Captivate Project 2: Tour of Uzhhorod

Captivate Project 3: How to Use Twitter

Innovations in Distance Learning (EDIT 611, Fall 2009)

Description: Explores educational opportunities through electronic networks and telecommunications. Hands-on activities focus on planning, implementation, and evaluation. Students discuss emerging applications, and how new approaches to learning can be integrated into today’s classrooms.

Sample work:

Community of Practice Environment: Social Media in the Government

Analysis and Design of Technology-Based Learning Environments (EDIT 732, Fall 2009)

Description: Enables design, implementation, and evaluation of technology-based education and training materials using advanced computer-based authoring tools.

Subject matter: mLearning in Rural Africa Clinical Workers

Sample work:

Performance Analysis

Needs Analysis

Audience Analysis

Interface Template Design

Design, Rationale and Testing

Web-based Instructional Tools (EDIT 772, Fall 2009)

Description: Provides overview of web development tools. Using instructional design principles, students interact with variety of web publishing software programs to develop a project web site.

Sample work: Tour of Ukraine

Design and Implementation of Technology-based Learning Environments (EDIT 752, Spring 2010)

Description: Students design and produce multimedia/hypermedia applications based on current theory and research in instructional design and cognitive science. Examines user needs, information models, structure, and media selection and uses to inform design and production of final project.

Sample work:

User Research Project Plan

Research Report: Round 1

Research Report: Round 2

Educational Research in Technology (EDIT 590, Spring 2010)

Description: Focuses on developing skills, insights, and understanding basics to performing research with emphasis on interpretation, application, critique, and use of findings in educational settings. Students develop expertise in action research methodology, design, and implementation.

Sample work: Relationship Between Learning Style and Learner Satisfaction