Skills

Skills

HelpSTAR Software

Use of the HelpSTAR software to rise, follow up and resolve support tickets

Backup software

Installation, configuration and use of backup software (Backup Exec, Tapeware y Retrospect mainly)

Lotus Notes

Installation, management, configuration and use of Lotus Notes 6, 7 and 8.5

Microsoft Office Suite

Microsoft Office 97, 2000, XP, 2003, 2007 and 2010.

Network & Security

Installation, management, configuration and use of security tools, security tests and network management (firewalls, network mapping and management, sniffers, remote management, VPNs, etc.)  

Linux OS

Installation, management, configuration and use of Linux OS (Ubuntu and Linux Mint mainly)

Windows OS

Installation, management, configuration and use of Windows 95, 98, ME, NT, 2000, XP, 7, 200 server and 2003 server  

Backup hardware

Knowledge and technical domain of Exabyte’s backup devices (LTO and VXA Technologies); RDX and Infinivault backup devices and NAS hardware. Installation, configuration, preventive and corrective maintenance of backup devices.  

Backup techologies

Extensive knowledge and technical domain of the different backup technologies (Diskettes, CDs, DVDs, USB Flash, Hard Disks, SSD and data cartridges / magnetic tapes).  

Storage technologies and concepts

Extensive knowledge and domain of storage technologies and concepts (backup architectures, backup types, optical, flash and magnetic recording technologies).

IT Management & Administration

Tech Support (Help-Desk)

IT Systems audit and consultancy

IT Systems revision and evaluation, their implementation, risks and controls. IT department and computer sites revision and evaluation.  

Computers & Software maintenance

Assembly, configuration, preventive and corrective maintenance of computers, systems and software packages

Objective

I'm interested in developing at any of the following IT areas: Administration, Management, Help-Desk and Tech Support, bringing my knowledge and skills and acquire new ones.

Provide growth and benefits to the company in my area and continue my professional and personal growth and development.

Custom

Work History

Work History
Feb 2012 - Present

IT Systems Specialist

BlueScope Buildings Mexico

I'm in charge of Butler / BlueScope Buildings Mexico City IT.

Work jointly with the IT department and Support Center of Kansas City (HQ) for administration, support, Help-Desk and IT management.

Work locally and constantly with IT vendors in order to provide services and products with added value to the company.

Periodically evaluate and monitor the key IT performance indicators in order to maintain or improve their efficiency.

Oct 2002 - Dec 2011

Latinamerica IT & Tech Support Manager

Imation

I managed Latinamerica IT services jointly with the corporate IT department (Oakdale MN USA).

I provided Help-Desk and technical support to Imation Mexico, Panama, Colombia, Brazil, Chile, Argentina offices and the rest of employees in the region.

Implementation and application of the knowledge acquired at the diploma degree "Computer Sites Management".

I was responsible and provided technical support of Imation, Memorex, TDK and XtremeMac products to customers and end users in Mexico and Latin America.

I was responsible and provided technical support of Exabyte products (storage devices) to distributors, VARs (Value Added Reseller) and end users at Mexico and Latin America.

Provided consultancy to end users for a backup solution selection (analysis of: actual needs, backup processes, data growth and future projection).

Provided onsite and offside revisions and diagnostics of Exabyte Products.

I was a speaker in seminars, trainings and storage technology forums in Mexico, Colombia and Panama.

Jun 2001 - Jul 2002

Systems Consultant

KPMG

Worked at IRM department (Information Risk Management) making systems consulting and audit to the firm customers.

Made EDP revisions (Electronic Data Processing) with the firm customers at Guadalajara, Culiacan, Obregon, Hermosillo, Guanajuato, Tijuana and Mexico City.

Made security and internal penetration tests to the IT systems of some of the firm customers.

Provided Help-Desk Support to the auditing department of the Firm.

Taught the course "Security and SAP R/3 controls" to my workmates at IRM department.

Education

Education

Computer Sites Management

Universidad Iberoamericana

Diploma Degree imparted jointly with Hewlett-Packard (HP).From February to September 2005