IDEA CELLULER Aditya Birla Minacs
Corporate Client since Customer Service Representative. ResponsibilitiesMaintains customer records by updating account information.: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Personal Skills: Comprehensive problem solving abilities. Good verbal & written communication. Ability to deal with people convenient way. Willingness to learn, team facilitator.