Eric Hammond

Work History

Work History
Feb 2008 - Jan 2009

Sr. Project Manager

Intercontinental Hotels Group
  • Manage and monitor all Web, CRO, and GDS projects. Prepare project status reports recapping the utilization of resources, prepare project plans and review performance against committed schedules and budgets.
  • Develop project documentation specifying goals, strategy, scope, timelines, risks, contingency plans and allocation of available resources.
  • Deliver complex implementations which require close coordination with internal staff, third-party product providers, and the clients.
  • Interface with multiple, globally located clients to ensure projects are executed in an efficient manner.
  • Interface and manage multiple, globally located third-party development vendors.
  • Establish project management methodology, including standardized processes, procedures, templates and documentation.
  • Define and coordinate appropriate resources to meet client implementation and on-going support needs.
  • Manage quality assurance testing of assigned projects to ensure design and functionality meet project requirements and general usability criteria.
  • Attend design and requirements review meetings as needed.
  • Ensure Web, CRO, and GDS development activities are consistent with established standards, follow departmental development processes and meet user and business objectives.
  • Define and refine, methodologies, and processes to ensure the efficient development and implementation of quality systems, SOX, Agile, SDLC, P/O process, etc.
  • Provide guidance on the creation of Business Case and/or Capital Paper processes. Assists the Business Lead and the Program Manager on project Business Case and/or Capital Papers.
Nov 2007 - Jan 2008

Sr. Project Manager

Maquarium Intelligent Communications
  • Manage dependencies within multidisciplinary teams through the design and development of solutions-based web sites and applications (such as E-marketing, Content Management, Portal and application)
  • Provide project leadership for complex or strategic projects while motivating and guiding team
  • Manage both team and client expectations around scope and enforce change order process as needed
  • Design, develop and implement online media strategies and plans for all performance based programs for Clients
  • Facilitate multidisciplinary and peer review of deliverables and manage client reviews
  • Work with the project team to develop and manage project budget, timeline and assumptions
  • Identify, analyze and mitigate risk
  • Plan and facilitate kickoff and team meetings
  • Manage client relationships for paid search bid optimization, email, affiliate and display advertising
  • Build and maintain long-term client relationships
  • Assist sales support by contributing to estimation and proposal development and represent the project management discipline with prospective clients
Apr 2007 - Oct 2007

Project Operations Manager - Interactive/Marketing Agency

  • Provide Strategic Direction to Clients (The Home Depot, Coke, Simmons Bedding) with the goal of improving Websites, Microsites, e-mail Marketing Campaigns, User Experience, or Usability
  • Provide high-level oversight on projects for large clients in the area of Interactive communications
    • Manage Pricing and Budget for Large projects
  • Lead the creative development of marketing messages and landing pages to support online media programs; both internally and with external creative resources
  • Management of the Project Management Group
  • Increase total team utilization & Billable hours by 20%
  • Development of PM Staff
    • Development of Professionalism Standards
    • Implement Communication Plan Standards
    • Developed and Implemented Peer Coaching based on team Strengths & Development opportunities
  • Championed company wide website launch plan
  • Implemented new process for Change Management (Savings forecast of 2M over 2 years)
Jul 2006 - Apr 2007

Corporate Intranet Consultant - Marketing

  • Develop and Manage the Strategic plan to implement a corporate intranet portal. Responsibilities include planning, resource planning, managing, & overseeing all major aspects of the Portal project.
  • Developed & Implemented Communication, Change Management, Information Strategy, & Analytics plans.
  • Managed team of Content Managers with responsibilities for content migration and content writing for entire company of 33K employees.
  • Provided consultative strategic information to Directors & above around placement of content on internal websites. Yielding 75-85% increase in various product usage.
Nov 2004 - Jun 2006

Content Manager - Corporate Portal/ Employee Communications

Delta Air Lines, Inc.
  • Launched Multiple Divisional Web portal experiences (IFS, Reservations, Corp Customer Care) 2M total savings
  • Developed Communication, Change Management, & Information Strategy plans for 3 Corporate Divisions (Approx. 20K+ audience)
  • Manage a team with responsibilities for a total audience of 20K+ audience)
  • Provide Business Process Improvement Consulting to Sr. Divisional Leadership on cross divisional technology and communication projects
    • Reduced divisional print costs by 60K (Per division YOY)
    • Business process improvements resulted in 30% reduction of web content duplication
  • Lead multiple multi divisional projects through full project lifecycle
    • Developed & Maintained Project Plan
    • Created Project Charters
    • Responsible for WBS and completion of Project Deliverables (Risk assessments, GAP Analysis, etc...)
    • Defining, Managing, Reporting on Project Status to Stakeholders and Project Teams
    • Provided resource/staffing estimates
    • Facilitated Lessons Learned meetings
  • Lead Strategy team on Application Integration into corporate portal
    • Facilitator for Strategy Team Meetings
    • Developed streamlined process for reporting & resolving strategic issues.
  • Development & Communication Plans for large scale Content Migration projects.
Sep 2003 - Nov 2004

Project Manager - FSL - Online Sales & Service

Delta Air Lines, Inc.
  • Manage various medium sized support projects for using Delta Project Management Methodology.
  • Core Team member for Online Sales & Service Projects (OSS).
  • Master Gatekeeper for (FSL) Field Support & Learning (Includes Song Reservations Intranet & Online Customer Support sites),

Project Coordinator - FSL - eBusiness

07/2002 to 09/2003:

  • Back-up Gatekeeper Inside FSL website, FSL, Song intranet and OCSD websites.
  • Point of Contact (POC) for
  • Manage various Small projects using Project Management Methodology.
  • SkyBonus SME, Set up Test sites for pre-production.
  • Implement corporate initiatives.
  • Liaison between FSL, eBusiness and Corp. Comm. Kana Tech. & Content back-up


1999 - Present

Bachelors / Political Science


Software Packages Expert Level experience:

MS Project, Documentum (Content Management System), TIBCO Portal Builder, Microsoft Vista Office Products, Works, Power Point 7.0, Front Page 2002, Photo Draw 2000, MS Office, Excel, SPSS (Statistical analysis), HTML, Adobe Acrobat, Adobe PhotoShop,  Deltamatic, Magellan, CMS (Customer Management System), Dreamweaver MX, Paint Shop Pro, Macquarium Content Inventory Tool, Basecamp Project Management


To obtain a leadership position in an organization that is interested in improving internal and external strategic initiatives that will affect business growth and profitability in a positive way.


Executive Presentation Training 2007

Productivity Manager Training 2007

Tibco PortalBuilder Training 2005

Web Publisher Training (Portal) 2005

Change Management Training 2008

Project Management Training 2008