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Work experience

May 2015Present

Training Manager

KOFI CO LTD, PHNOM PENH, CAMBODIA

Assessment of activities of the personnel; determination of need to training; creation of programs of trainings in the following directions: Team building(improvement of working climate in labor staff of the entity, development and studying of rules of team work, determination of a role and place of each worker in team, team development, studying of methods of conflict management in team, determination of criteria of overall performance in team and so forth); The organization of effective communications(determination of style and level of communications at the entity, studying of instruments of communications, the organization of information flows at the entity, studying of equipment of public statements and so forth); Management of supervisor's team at the entity(determination of tasks and functions of managers of various levels; acceptance of management decisions by the manager and analysis of their consequences; the basic principles of rational distribution of obligations between subordinate workers; main methods of the conflict resolution; establishment of contacts with subordinates and so forth); main directions(sales, production and so forth).

Dec 2013May 2015

Customer Service Engineer

M.VIDEO, TOGLIATTI, RUSSIAN FEDERATION

Work with defective products, not complete products, with pretrade scrap. Vendor interaction, including receipt of compensation from producers. Work with claims for goods quality and services, including with legal cases on Russian legislation. Control by the document flow of department. Work with the cash register. A management of department from 3 people

Mar 2013Dec 2013

Seller

M.VIDEO, TOGLIATTI, RUSSIAN FEDERATION

Work with buyers, tracking of sales, development of motivation of group of 8 people, creation of the sales report of department of household appliances, participation in inventory counts, make the inventory of goods on a show-window.

Aug 2011Nov 2011

Seller

ZARA, INDITEX, TOGLIATTI, RUSSIAN FEDERATION

Merchandising of the goods in the trade floor. Forming of a warehouse, acceptance of deliveries, work with the cash register, sales.

Feb 2011Apr 2011

Trainee

DEPARTMENT OF THE MARKET DEVELOPMENT (Togliatti City Hall)

Trainee in the department of the market development From Creation of the manufacture's cards at meat-and-milk products. Making price's analysis for socially important goods. Create of a consumer goods basket for inhabitants of the Togliatti city. Organization of mass social festival for the settling: Maslenitsa, celebration of New Year etc.

Education

20102014

Management

VOLGA REGION STATE UNIVERSITY

Honour diploma, participant of the financial scientific conference in President University, Moscow. Topic of the diploma is "Management decisions in retail, M.Video store".

Portfolio

Trainings "Customer service. Phone equipment" and "Presentation without stress"