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Summary

Highly accomplished and competent manager who has worked for a 5 star business hotel in Saint-Petersburg, China (Shenzhen) , Veliky Novgorod over a brief but compact career. Very well organised and experienced in providing exceptional levels of hospitality. Well presented and highly personable and also possessing a full and in-depth understanding of servicing people.

Looking to join a dynamic, growing and successful organisation.

Work experience

Apr 2015Sep 2015

Restaurant Receptionist 

Napoli-Group, Veliky Novgorod

Taking payment from guests in the form of cash or credit cards. Dealing with and resolving customer complaints. Ensuring all relevant paperwork has been completed in order for a smooth handover
at the end of your shift. Supervising the shifts of waiting and cleaning staff. Meeting and greeting customers and providing table reservations. Providing supplies delivery and waiting staff coordination. 

Nov 2014Feb 2015

The owner of the cleaning company

NovDomeChisto, Veliky Novgorod

Customer servicing, providing supplies delivery, managing of the company. Maximize sales revenues through up selling and marketing programs .Checking function sheets.

Apr 2014Aug 2014

The owner of the catering company

Nov-Holiday, Veliky Novgorod

Customer servicing, planning menus, arranging and organizing of the events.

Jun 2011Aug 2011

Hotel receptionist 

Park Inn Pribaltiyskaya, Saint-Petersburg 

Taking payment from guests in the form of cash or credit cards.Answering telephone inquiries promptly and professionally and transferring calls on.Being a point of contact for guests should they have any queries.Arranging for brief tours of the hotels rooms and facilities.Operating switchboard and directing calls appropriately.Dealing with and resolving customer complaints.Provide information and literature about the hotel in person and via telephone. Managing group bookings for the restaurant.

Education

Sep 2008Jun 2015

Manager in the sphere of tourism and servicing

The Saint-Petersburg State University of Economics (UNECON) 
Oct 2015Oct 2015

High-speed train training courses " Sapsan" (business class carriage)

Sep 2010Dec 2010

Hotel training courses (hotel receptionist)

(Saint-Petersburg,Shenzhen, Veliky Novgorod)

 




Skills

English language
Dutch, Italian, German 
Computer skills

Good in handling the customer relationship.Excellent management of customer reports.Good team management and handling large group of people at once.Confident and bold in handling the communication with customers.Willing to work irregular hours, including weekends and nights.
Possessing a clear speaking voice.Cool headed and able to deal calmly and patiently with angry or irritable passengers.
Punctual, ambitious.

Portfolio