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Summary

IT Operations Specialist with extensive hands on experience managing Enterprise Data Centers. Knowledgeable using mainframe\server monitoring tools, ITIL practices, and troubleshooting techniques in resolving Mainframe, Midrange, Server, and Local\Global Network Systems. Adept in operating and supporting OS/390-z/OS, MVS/ESA, VM/VSE, MVT/VSE, DOS/VSE, Dec/Vax, Tandem, AS\400, Windows 2k – 2k3 environments and Open\Distributed operating systems. Fluent with all types Enterprise Laser Printers. Versatile team player capable of contributing at different capacities from Team Lead, Supervisor, and Manager of a shift or department.

Objective

Seeking to work for an employer with a state of the art data center where I can apply my IT skills and leadership experience. To be part of a team that can make an impact on day one. To be given opportunities to participate IT projects that will enhance my current skills. Contribute strategies to better monitor computer systems, subsystems, peripherals, networks and applications with efficiency which makes the operations of organization efficient and effective. 

Work experience

Sep 2008Feb 2009

IT Computer\NOC Operator

Hospira, Inc

  • Monitored and diagnosed all open\distributed systems and networks alerts for all local and global users. Corrected all hardware failures in server farm by replacing components that were flagged as degraded or faulty.
  • Wintel\Unix servers: racked, installed components, cabled (Ethernet\fiber), labeled, and located switch connections to Server Engineer Groups specifications. 
  • Provided end user support by updating and maintaining computer\application access using P-Sync that allowed the capability to unlock and reset password to users.
  • Responsible for creating all ServiceDesk incident\request tickets during after hours.
  • Assisted in monitoring\troubleshooting Autosys\SAP job failures, consulted with technical staff when the cause is not apparent.
  • Monitored scheduled NetBackups, made sure that all backups completed with acceptable status codes. Investigated\corrected\restarted all backups completing with unacceptable status codes. As well, maintained the tape library and the automated DLT media silos.
  • Maintained event records and logs, including problem documentation, actions taken, file identification and audit data. Assure that all reports are delivered in an accurate and timely manner.
  • Created and maintained audit reports, procedure manuals, and data center hardware inventory\asset management. 

Environments:  Unix, Wintel, Window 2003, Solaris, VMware, Oracle, Access, HP Insight Manager, CA-Autosys, SAP, EMC Storage, and DLT media stored in StorageTek L1400 libraries, NetBackup(Veritas) File Maintenance. 

Jan 2008Aug 2008

IT Operations Specialist

Kelloggs Company

  • Responsible for monitoring all open\distributed systems, network interfaces, file-transfers, file maintenance, databases capacities, security and application outages for all U.S. locations using HP Open View/Insight Manager and Orion as a tracking tools.
  • Identified\documented\investigated system irregularities that impacted the functionality of the IT Operations area. Participated in meetings with support personnel to analyze and plan corrective actions for these situations.
  • Monitored and assisted in the solutioning all batch processing using Tivoli-Maestro, SAP.
  • Monitored\restarted NetBackups, made sure that all backups completed to Storage administration specifications.
  • Maintained all media circulation and assisted in disaster recovery testing.

Environments:Unix, Wintel, Oracle, Access, HP OpenView, Maestro, SAP, EMC dasd, and DLT cartridge stored in StorageTek L1400 tape libraries, Remedy, Data Protector, Tivoli, and Orion.

Nov 2005May 2007

Technical Solutions Analyst

  • Recruited by IBM to service new client ABN AMRO.
  • My knowledge of ABN AMRO infrastructure assist me in my roll to help IBM’s technical team understand all the environment interfaces (Mainframe\open\distributed systems and Operating systems) and associated environments (software\application and network interfaces).
  • Participated in project management meetings to formulating strategies in solutioning IT projects for client (ABN AMRO).
  • Responded to requests for system-wide internal projects proposals that involved analyzing, calculating, and coordinating of staff for IT project cost estimates.

Environments: Mainframe 3090/ESA, OS/390 & z/OS: MVS/VM/VSE in Multi-Lpar Environments

Subsystems: JES2, TSO/ISPF, CICS, Netview, VSAM, NDM, SNA, VTAM

Server environments: Windows (2000, 2003), Solaris, AIX, Linux).

Aug 1994Oct 2005

IT Operations Shift Manager

Technical Project Coordinator (1/04 – 10/05)

  • Assisted IT project managers, systems programmers, infrastructure architects, quality control, IT operations personnel in gathering, creating and insuring proper documentation, support tools and man power resources to sustain systems accessibility for new implemented projects.  

IT Operations Shift Manager (1/98 – 12/03)

  • Oversaw and participated in the day to day management of data center and bank branches. Validated Mainframe\AS400\Server production schedules completions, availability of system on-lines, platform batch processing, report generation\distribution, helpdesk problem resolutions, and staff shift coverage.
  • Created, updates, and distributed daily\weekly activity graphical reports to upper management and key personnel. 
  • Experienced with all facets of operating all data center systems, as well as command console of all Mainframe\AS400\ Server based systems and peripheral equipment.
  • Performed and assisted with diagnosing system and operator errors.
  • Participated and assisted with the Business Continuity Data Center Recovery Planning. This included the coordinating of recovery media retrieval and staffing.
  • Created and maintained operations, hardware, software, and training manuals.
  • Trained operations personnel on systems recovery & minimizing down-time concepts.

Network Operations Team Lead (8/94 – 12/97)

  • Oversaw NOC center daily activities, including Server farm Console monitoring, tier 1-2 support to 3000+ server farm\branch locations, & residing applications. File maintenance: ArcServ\NetBackup media library on automated silos & disaster recovery testing.  Server: (racking\hardware\OS image builds), cabling, and router\switch interface maintenance.
  • Monitored and diagnosed all systems\networks SIM alerts. Corrected all hardware failures in server farm by replacing components that were flagged as degraded or faulty.
  • Installed Wintel\Unix servers: racked, installed components, cabled (Ethernet\Coax), labeled, and located switch connections to Server Engineer Groups specifications.
  • Developed server infrastructure documentation program and training.
  • Diagrammed the entire server farm infrastructure and created database of all systems, applications, escalation procedures and contacts.
  • Supervised the daily file maintenance and offsite storage schedules.
  • Participated in quarterly disaster recovery testing of all server applications and environments. 

Education

Sep 2005Mar 2007

Associates of Science

ITT Technical Institute

Skills

IT Operations Specialist
        IT Operations Specialist with extensive experience in Data Center Operations, Excellent communications and analytical skills; working knowledge of computer systems, infrastructure, and integrated software application programs. Capable of functioning at any capacity: Senior\ Lead NOC Computer Operator, IT Technical Support, and Data Center Supervisor\ Manager of a shift\department. For your convenience, I have included a breakdown of my skills and years of experience for your review:     Enterprise Multi-platform Mainframes: Senior\Lead Operator, Analyst, IT Supervisor\Manager                   Infrastructure\Network Operations: Lead\Supervisor NOC Technician                         Help Desk Management: Supervisor\Tier 1 & 2 Level Support         Midrange Systems:         Tape Management (Superviosr):       Systems Monitoring:       Web Development:       Technical Writer: 15 yrs.  Proficient with monitoring and operating             IBM Mainframes under multi-Lpar             environments (z/OS, OS/390, MVS\ESA,             VM/VSE/ESA, DOS|VSE) 12 yrs.  Subsystems: CICS, JES2/3, SNA, VTAM,              CA-7, CA-11, Netview, RACF, ACF2   5 yrs.  SAP, Autosys Distributed\Open Systems   3 yrs.  Visual Basic, Cobol, Fortran programming 15 yrs.  Xerox, IBM, & HP enterprise Impact-               Laser printers\plotters.       7 yrs.  Hardware  implementation\decommission   7 yrs.  Server build\imaging, Racking, Cabling,             Network Interface setup, VMware ESX,             Application\Software Updates\Patches.   7 yrs.  Knowledgeable installation\config. of             Windows NT, 98, 2000, XP, 2003, DOS,             Unix\Linux, Novell Netware, VMware.  10 yrs. Knowledgeable with DNS, TCP\IP, FTP,               SFTP, NDM.   2 yrs.  SAP, Tivoli Maestro, CA-Autosys   10 yrs. Knowledgeable SQL\Oracle databases.      7 yrs.  Proficient with Cisco Routers, Switches,              Hubs, Racking & Cabling (Ethernet\Fiber).    12 yrs.  Helpdesk management with Remedy,               Tivoli, Peregrine, CA-ServiceDesk    9 yr.    Change Management\Auditing    4 yrs.  IT Project Coordinator     7 yrs.  ITIL Best Practices      5 yrs.  Tandem, Dec\Vax, AS\400 systems         10 yrs.  StorageTek L1400 and StorageTek 4410,             310 Silos, and 3480/90 Cartridge drives.   5 yrs. Veritas\NetBackup, ArcServe.      8 yrs. Netview, Omegamon, SiteScope, Orion,             Unicenter, HP Openview monitoring tools                    2 yrs. FrameMaker,3D-Max8, Illustrator,              Photoshop, Flash\Dreamweaver MX,              Adobe Acrobat (PDF) and Premier.     10 yrs. Authored Technical Procedure Manuals:               Disaster Recovery and Infrastructure               Diagrams and Database Cataloging.               Proficient with MS-Visio and Aperture.          Disaster Recovery Coordinator:     5 yrs. Adept with Data Center Security, Facilities               and Recovery Systems Maintenance, and               Coordinating staffing and media retrieval              required in Disaster Recovery Testing.               Created and implemented Disaster              Recovery Website containing all necessary              documentation, resource\vendor contacts,              procedures\manuals of applications\sub-               systems, catalog configurations, batch JCL              job streams, and escalation information.   Over 20 yrs. of hands on experience in a enterprise data center supporting 2000+ server farm including multi-Lpar mainframes, Novell, and Distributed\Open systems. During my career I learned to function as an IT Auditor, Change Management, and Hardware Procurement.