Juan Trevino

• Monitored and diagnosed all open\distributed systems and networks alerts for all local and global users. Corrected all hardware failures in server farm by replacing components that were flagged as degraded or faulty.
• Wintel\Unix servers: racked, installed components, cabled (Ethernet\fiber), labeled, and located switch connections to Server Engineer Groups specifications. 
• Provided end user support by updating and maintaining computer\application access using P-Sync that allowed the capability to unlock and reset password to users.
• Responsible for creating all ServiceDesk incident\request tickets during after hours.
• Assisted in monitoring\troubleshooting Autosys\SAP job failures, consulted with technical staff when the cause is not apparent.
• Monitored scheduled NetBackups, made sure that all backups completed with acceptable status codes. Investigated\corrected\restarted all backups completing with unacceptable status codes. As well, maintained the tape library and the automated DLT media silos.
• Maintained event records and logs, including problem documentation, actions taken, file identification and audit data. Assure that all reports are delivered in an accurate and timely manner.
• Created and maintained audit reports, procedure manuals, and data center hardware inventory\asset management. 

Environments:  Unix, Wintel, Window 2003, Solaris, VMware, Oracle, Access, HP Insight Manager, CA-Autosys, SAP, EMC Storage, and DLT media stored in StorageTek L1400 libraries, NetBackup(Veritas) File Maintenance. 

• Responsible for monitoring all open\distributed systems, network interfaces, file-transfers, file maintenance, databases capacities, security and application outages for all U.S. locations using HP Open View/Insight Manager and Orion as a tracking tools.
• Identified\documented\investigated system irregularities that impacted the functionality of the IT Operations area. Participated in meetings with support personnel to analyze and plan corrective actions for these situations.
• Monitored and assisted in the solutioning all batch processing using Tivoli-Maestro, SAP.
• Monitored\restarted NetBackups, made sure that all backups completed to Storage administration specifications.
• Maintained all media circulation and assisted in disaster recovery testing.

Environments:Unix, Wintel, Oracle, Access, HP OpenView, Maestro, SAP, EMC dasd, and DLT cartridge stored in StorageTek L1400 tape libraries, Remedy, Data Protector, Tivoli, and Orion.

• Recruited by IBM to service new client ABN AMRO.
• My knowledge of ABN AMRO infrastructure assist me in my roll to help IBM’s technical team understand all the environment interfaces (Mainframe\open\distributed systems and Operating systems) and associated environments (software\application and network interfaces).
• Participated in project management meetings to formulating strategies in solutioning IT projects for client (ABN AMRO).
• Responded to requests for system-wide internal projects proposals that involved analyzing, calculating, and coordinating of staff for IT project cost estimates.

Environments: Mainframe 3090/ESA, OS/390 & z/OS: MVS/VM/VSE in Multi-Lpar Environments

Subsystems: JES2, TSO/ISPF, CICS, Netview, VSAM, NDM, SNA, VTAM

Server environments: Windows (2000, 2003), Solaris, AIX, Linux).

Technical Project Coordinator (1/04 – 10/05)

• Assisted IT project managers, systems programmers, infrastructure architects, quality control, IT operations personnel in gathering, creating and insuring proper documentation, support tools and man power resources to sustain systems accessibility for new implemented projects.  

IT Operations Shift Manager (1/98 – 12/03)

• Oversaw and participated in the day to day management of data center and bank branches. Validated Mainframe\AS400\Server production schedules completions, availability of system on-lines, platform batch processing, report generation\distribution, helpdesk problem resolutions, and staff shift coverage.
• Created, updates, and distributed daily\weekly activity graphical reports to upper management and key personnel. 
• Experienced with all facets of operating all data center systems, as well as command console of all Mainframe\AS400\ Server based systems and peripheral equipment.
• Performed and assisted with diagnosing system and operator errors.
• Participated and assisted with the Business Continuity Data Center Recovery Planning. This included the coordinating of recovery media retrieval and staffing.
• Created and maintained operations, hardware, software, and training manuals.
• Trained operations personnel on systems recovery & minimizing down-time concepts.

Network Operations Team Lead (8/94 – 12/97)

• Oversaw NOC center daily activities, including Server farm Console monitoring, tier 1-2 support to 3000+ server farm\branch locations, & residing applications. File maintenance: ArcServ\NetBackup media library on automated silos & disaster recovery testing.  Server: (racking\hardware\OS image builds), cabling, and router\switch interface maintenance.

• Monitored and diagnosed all systems\networks SIM alerts. Corrected all hardware failures in server farm by replacing components that were flagged as degraded or faulty.

• Installed Wintel\Unix servers: racked, installed components, cabled (Ethernet\Coax), labeled, and located switch connections to Server Engineer Groups specifications.
• Developed server infrastructure documentation program and training.
• Diagrammed the entire server farm infrastructure and created database of all systems, applications, escalation procedures and contacts.
• Supervised the daily file maintenance and offsite storage schedules.
• Participated in quarterly disaster recovery testing of all server applications and environments.