IT Operations Specialist
IT Operations Specialist with extensive experience in Data Center Operations, Excellent communications and analytical skills; working knowledge of computer systems, infrastructure, and integrated software application programs. Capable of functioning at any capacity: Senior\ Lead NOC Computer Operator, IT Technical Support, and Data Center Supervisor\ Manager of a shift\department. For your convenience, I have included a breakdown of my skills and years of experience for your review:
Enterprise Multi-platform Mainframes:
Senior\Lead Operator, Analyst, IT Supervisor\Manager
Lead\Supervisor NOC Technician
Help Desk Management:
Supervisor\Tier 1 & 2 Level Support
Tape Management (Superviosr):
15 yrs. Proficient with monitoring and operating
IBM Mainframes under multi-Lpar
environments (z/OS, OS/390, MVS\ESA,
12 yrs. Subsystems: CICS, JES2/3, SNA, VTAM,
CA-7, CA-11, Netview, RACF, ACF2
5 yrs. SAP, Autosys Distributed\Open Systems
3 yrs. Visual Basic, Cobol, Fortran programming
15 yrs. Xerox, IBM, & HP enterprise Impact-
7 yrs. Hardware implementation\decommission
7 yrs. Server build\imaging, Racking, Cabling,
Network Interface setup, VMware ESX,
7 yrs. Knowledgeable installation\config. of
Windows NT, 98, 2000, XP, 2003, DOS,
Unix\Linux, Novell Netware, VMware.
10 yrs. Knowledgeable with DNS, TCP\IP, FTP,
2 yrs. SAP, Tivoli Maestro, CA-Autosys
10 yrs. Knowledgeable SQL\Oracle databases.
7 yrs. Proficient with Cisco Routers, Switches,
Hubs, Racking & Cabling (Ethernet\Fiber).
12 yrs. Helpdesk management with Remedy,
Tivoli, Peregrine, CA-ServiceDesk
9 yr. Change Management\Auditing
4 yrs. IT Project Coordinator
7 yrs. ITIL Best Practices
5 yrs. Tandem, Dec\Vax, AS\400 systems
10 yrs. StorageTek L1400 and StorageTek 4410,
310 Silos, and 3480/90 Cartridge drives.
5 yrs. Veritas\NetBackup, ArcServe.
8 yrs. Netview, Omegamon, SiteScope, Orion,
Unicenter, HP Openview monitoring tools
2 yrs. FrameMaker,3D-Max8, Illustrator,
Photoshop, Flash\Dreamweaver MX,
Adobe Acrobat (PDF) and Premier.
10 yrs. Authored Technical Procedure Manuals:
Disaster Recovery and Infrastructure
Diagrams and Database Cataloging.
Proficient with MS-Visio and Aperture.
Disaster Recovery Coordinator:
5 yrs. Adept with Data Center Security, Facilities
and Recovery Systems Maintenance, and
Coordinating staffing and media retrieval
required in Disaster Recovery Testing.
Created and implemented Disaster
Recovery Website containing all necessary
documentation, resource\vendor contacts,
procedures\manuals of applications\sub-
systems, catalog configurations, batch JCL
job streams, and escalation information.
Over 20 yrs. of hands on experience in a enterprise data center supporting 2000+ server farm including multi-Lpar mainframes, Novell, and Distributed\Open systems. During my career I learned to function as an IT Auditor, Change Management, and Hardware Procurement.