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Objective

Senior-level management position with an organization seeking to achieve a solid market position operating in a consulting / professional services capacity that I can make significant positive impacts by utilizing my Big 5 consulting and broad base experience in all functional areas, including business development, account management, marketing, operations, project management, organizational development, training, software engineering, and product development to achieve aggressive revenue and profit projections.In addition, leverage my strong industry experience in Government, Healthcare, Insurance, Financial Services, Retail, Media, and Manufacturing.

Summary

Eric has over 17 years of progressive experience as an Analyst, Account / Program Manager, General Manager, Senior-level Executive, and Entrepreneur driving teams in defining requirements, developing systems, implementing projects and delivering solutions for Fortune 500 customers in the US and abroad. He is a planning and process expert, especially within technology companies, and he has a stable, strong management background, good people skills and a sense of urgency. His work has been predominantly in the Government, Healthcare, Insurance and Banking / Financial sectors.Eric is accustomed to complex initiatives ranging in budget / resources from $10M – $200M+ / 10 – 160+ team members.He has a proven track record of success in engagements where turnaround performance is needed.His political savvy and experience in diverse positions across business and technical disciplines is evidence of his ability to bridge important gaps between these areas, and to manage to a set of tactical goals while maintaining the client’s strategic perspective.In addition, Eric has a superb ability to direct client consulting engagements, skill in business development, business process improvement / reengineering, operations management, enterprise resource planning (ERP), customer relationship management (CRM), project management offices (PMO), internet / web based applications, and extensive experience spearheading change management and revenue growth.He is a creative problem solver, a strong communicator and coordinator, mentor, and able to maintain a professional demeanor in fast-paced business situations.

Work experience

Jan 2007Present

CEO and Managing Principal

E.J.Holt Consulting, LLC
Provide practical, experience-based guidance on how to progress from a crisis, reactive way of operating to developing knowledge, skill sets, competence, and confidence in utilizing “Best Practice” project management processes and procedures. Execute strategies efficiently and improve organizational performance with time-tested approaches that have been implemented in many of today’s Fortune 500. Drive complex engagements, including day-to-day executive decision making, operations, staffing, training, purchasing, cost control, maintenance, advertising, and marketing. Single point of accountability for overall health of engagements, operational sites, and customer and vendor relationship management.
Nov 2004Aug 2008

Senior Program Manager

FINEOS Corporation

Directed Professional Services Organization in North American & International engagements, including organizational planning, development, client relations, and execution of multiple concurrent multi-phase enterprise projects. Managed P&L, strategic business objectives, project & employee performance, utilization, escalation, scope, and budgets.Conducted high-level audits and recommendations to achieve client business case. Oversee risk management & mitigation, metrics, and billing. Developed key business strategies and provided expertise in sales, marketing, product management, business development (RFP creation, evaluation, and response), project management, services, planning, and operations. Provided resource / workforce management, capacity planning, pipeline support, and vendor negotiations.Clients included AEGON, Aetna, Alberta School Employee Benefit Plan, Assurant Health, ING, Manitoba Public Insurance, Mutual of Omaha, Principal Financial Group, and Royal Bank of Canada.

Jan 2003Nov 2004

Engagement and Implementation Manager

Planview, Inc.

Managed project teams in all aspects of large-scale enterprise implementation projects for international / domestic clients including resource requirements, project plans, and estimates / budgeting. Supervised multiple client engagements and relationships, developed business needs analysis, directed project scope and statements of work (SOW), and provided executive collaboration and technical support on project applications. Generated / qualified leads, supported marketing campaigns, and devised integrated client plans. Clients included AMEX, Anthem, Bank of America, Borders, Circuit City, Citigroup, DirecTV, ESPN, Excellus, Exxon Mobil, Hallmark, JP Morgan Chase, KeyBank, National Highway Traffic Safety Administration, Ontario Ministry of Health, Raytheon, Staples, States of Connecticut, Massachusetts, and Ohio, UMASS Medical School, Volkswagen, and Wells Fargo.

Jun 1998Jul 2002

Senior Consultant and Project Manager

IBM
Directed IT hardware / software project operations, administration, and human resources for Government, Healthcare, Insurance, Retail, and Financial clients, focusing on large scale ERP implementations (i.e. Lawson, JD Edwards, Oracle, SAP, PeopleSoft). Designed project management processes, implemented best practices, and analyzed project performance to ensure accurate and on-time delivery. Oversaw project management office (PMO) and planning for 100+ employees with budgets over $50M. Developed and directed technical and functional teams. Managed client engagements and full systems development life cycle. Clients included Advantica, Atlantic Coast Airlines, City of Greensboro, Cook County, Hannaford Bros., L.L. Bean, Maine Medical, McDonalds, Safeway, States of Arizona, Michigan, and Nebraska, The Children’s Place, and Washoe Medical.
Jan 1995Jun 1998

Programmer Analyst and Project Lead

Dexter Shoe Company (subsidiary of Berkshire Hathaway, Inc.)
Managed application systems analyst group of 5 in creating and implementing software solutions to improve performance and revenues. Provided technical support and training, reviewed and documented programming systems, and designed components for complex applications. Controlled project timelines, features, milestones, testing, and deliverables.
May 1992Jan 1995

Customer Service Manager

Home Quarters Warehouse
Worked with the Store Manager, the Assistant Store Managers and Department Managers as part of the management team for ensuring the highest level of customer service throughout the store. Responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Assisted with staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Analyzed reports of findings and recommended response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
Dec 1991May 1993

Supervisor and Health / Safety Manager

Irving Tanning Company
Monitored the removal of physical and chemical hazards, and training of employees on safety policies, procedures, and regulations. Verified compliance with health and safety regulations and ensured all necessary records are maintained and prepared according to established guidelines. Assisted in supervising the participation in Occupational Safety and Health Administration (OSHA) inspections, providing inspectors with appropriate documents and identifying safety measures. Ensured projects are completed within compliance, on time, and budget. Acted as advisor to health and safety administration team regarding projects, tasks, and operations.

References

Daniel Gartin

Richard Thompson

Thomas Hecker

James Nettles

Education

20032007

MBA

Highest Honors
20002002

MS

The George Washington University - School of Business
Highest Honors
19951998

BS

Highest Honors, Dean’s List
19911995

BS

Presidential Achievement Award, Highest Honors, Dean’s List

Skills

Group Facilitation
Micro & Macro Environmental Analysis
General Management / Management Consulting / Operations
Presentation & Communication Management
Business Process Improvement / Reengineering
Large Account Management
Product Development & Lifecycle Management
Team Leadership & Resource Development
Outsourcing & Vendor Management
Strategic & Tactical Planning
Project / Program Health Assessment
Multiple Project Synchronization
Change / Issue / Risk Management
Configuration Management
P & L / Budget Management
Resource Acquisition & Management
Deployment Planning & Organizational Readiness
Testing Design & Management
Requirements Development & Management
Vision / Scope Development & Management

Certifications

Lawson HR & Payroll

Lawson Software

MS Project Certified

Microsoft

Project Management Certified

IBM

PMP (Project Management Professional)

PMI (Project Management Institute)

Masters’ Certificate in Project Management

The George Washington University