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Eileen Delaney

Making Accomplished Executives More Successful

Work History

Jan 2010Present

Operations Director Administrator


Support the $800M US Commercial Collaboration Organization: Director, 8 Regional Managers, 60 Account Managers. Managed calendar and travel, organized and coordinated reporting and projects for maximum efficiency.

  • Transformed financial reporting and forecasting processes resulting in increased sales efficiencies.

Executive Administrative Coordinator


Supported the $1B Nephrology and Bone Health business units: 3 Executive Directors, 25 District Managers and 200+ Sales Reps.Managed work processes, meeting planning, travel, calendars, presentations, organization charts, etc.

  • Developed synergy between newly created Bone Health Regions by coordinating reporting and procedures.
  • Established employee recognition processes.

Regional Executive Assistant, Operations & Field Sales Support

Sun Microsystems

Regional Executive Administrator (2002–2009) Virtually supported $1B Financial Services global business unit: Vice President, Operations Manager, 8 Executives and 200+ professionals. Managed CRM Siebel pipeline, hierarchy and account mapping, reporting, forecasting, approval processes, travel, calendars, organization charts, contact lists, email aliases, and new hires. Liaison between Field and Corporate. Proficient in all Sun e-business applications and tools.

  • Volunteered and trained on CRM Siebel application, resulting in company-wide recognition as “Expert SuperUser”
  • Streamlined processes, customized reporting, executed operational functions, returning valuable selling time back to Field Sales and Executives
  • Devised expense templates to monitor spending limits, resulting in reduced expenses
  • Developed and managed area web site, calendar, and collaboration site, enhancing sales productivity
  • Trained and mentored 5 administrative peers and Site Services contractors, increasing staff value to Sun
  • Established area birthday calendar and coordinated holiday events, improving employee morale
  • Served as lead communicator for volunteer AdminWeb team, troubleshooting broad range of global employee issues, minimizing downtime
  • Organized and expedited office move, 2 office restructurings, and integration of local acquisition as Sustaining Management Team Anchor, saving time and reducing capital investment
  • Recommended and enacted “Technology Training for Seniors” and Habitat for Humanity volunteer events, along with yearly Toys For Tots Drive, generating a sense of community within the company

Area Administrator (2000–2002) Supported Director and staff, including 11 Sales Managers, 2 Operations Managers, and respective teams for the U.S Enterprise Services Partner Organization. Additionally supported Enterprise Services MidAtlantic Area consisting of Director, 5 Area Sales Managers, and respective teams.


Administrative Assistant

Newbridge Networks (Formerly UB Networks)

Supported 40+ employees in District Field Sales and Service office. Managed phones, correspondence, presentations, order administration, accounts payable, mailroom, office supplies and equipment.

  • Managed operations by voluntarily assuming Office Manager role, demonstrating excellent initiative
  • Developed demo tracking form / demo inventory log, reducing District expenses
  • Instituted system for accessing product literature, improving field efficiencies.
  • Created scheduling system, improving ability to contact district employees and reducing downtime

Administrative Assistant, Personal Assistant to Associate General Agent, Underwriter

Consolidated Brokerage Services, Inc.

Conducted all phases of office procedures, organized and coordinated projects for maximum efficiency. Maintained calendar, phones , correspondence, supplies and equipment.

  • Promoted to Underwriter without prior experience, managing largest underwriting case load
  • Recommended and implemented restructuring of office design and workflow, reducing costs and increasing productivity

Receptionist, Veterinary Assistant

Trooper Veterinary Hospital

Delivered exceptional client service, responsible for responding to client needs and assisting veterinarians with patient preparation. Maintained financial controls and managed over the counter supplies.