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Work History

Jan 2010Present

Operations Director Administrator

CISCO

Support the $800M US Commercial Collaboration Organization: Director, 8 Regional Managers, 60 Account Managers. Managed calendar and travel, organized and coordinated reporting and projects for maximum efficiency.

  • Transformed financial reporting and forecasting processes resulting in increased sales efficiencies.
20092010

Executive Administrative Coordinator

Amgen

Supported the $1B Nephrology and Bone Health business units: 3 Executive Directors, 25 District Managers and 200+ Sales Reps.Managed work processes, meeting planning, travel, calendars, presentations, organization charts, etc.

  • Developed synergy between newly created Bone Health Regions by coordinating reporting and procedures.
  • Established employee recognition processes.
20002009

Regional Executive Assistant, Operations & Field Sales Support

Sun Microsystems

Regional Executive Administrator (2002–2009) Virtually supported $1B Financial Services global business unit: Vice President, Operations Manager, 8 Executives and 200+ professionals. Managed CRM Siebel pipeline, hierarchy and account mapping, reporting, forecasting, approval processes, travel, calendars, organization charts, contact lists, email aliases, and new hires. Liaison between Field and Corporate. Proficient in all Sun e-business applications and tools.

  • Volunteered and trained on CRM Siebel application, resulting in company-wide recognition as “Expert SuperUser”
  • Streamlined processes, customized reporting, executed operational functions, returning valuable selling time back to Field Sales and Executives
  • Devised expense templates to monitor spending limits, resulting in reduced expenses
  • Developed and managed area web site, calendar, and collaboration site, enhancing sales productivity
  • Trained and mentored 5 administrative peers and Site Services contractors, increasing staff value to Sun
  • Established area birthday calendar and coordinated holiday events, improving employee morale
  • Served as lead communicator for volunteer AdminWeb team, troubleshooting broad range of global employee issues, minimizing downtime
  • Organized and expedited office move, 2 office restructurings, and integration of local acquisition as Sustaining Management Team Anchor, saving time and reducing capital investment
  • Recommended and enacted “Technology Training for Seniors” and Habitat for Humanity volunteer events, along with yearly Toys For Tots Drive, generating a sense of community within the company

Area Administrator (2000–2002) Supported Director and staff, including 11 Sales Managers, 2 Operations Managers, and respective teams for the U.S Enterprise Services Partner Organization. Additionally supported Enterprise Services MidAtlantic Area consisting of Director, 5 Area Sales Managers, and respective teams.

19962000

Administrative Assistant

Newbridge Networks (Formerly UB Networks)

Supported 40+ employees in District Field Sales and Service office. Managed phones, correspondence, presentations, order administration, accounts payable, mailroom, office supplies and equipment.

  • Managed operations by voluntarily assuming Office Manager role, demonstrating excellent initiative
  • Developed demo tracking form / demo inventory log, reducing District expenses
  • Instituted system for accessing product literature, improving field efficiencies.
  • Created scheduling system, improving ability to contact district employees and reducing downtime
19941996

Administrative Assistant, Personal Assistant to Associate General Agent, Underwriter

Consolidated Brokerage Services, Inc.

Conducted all phases of office procedures, organized and coordinated projects for maximum efficiency. Maintained calendar, phones , correspondence, supplies and equipment.

  • Promoted to Underwriter without prior experience, managing largest underwriting case load
  • Recommended and implemented restructuring of office design and workflow, reducing costs and increasing productivity
19931994

Receptionist, Veterinary Assistant

Trooper Veterinary Hospital

Delivered exceptional client service, responsible for responding to client needs and assisting veterinarians with patient preparation. Maintained financial controls and managed over the counter supplies.

Skills

Internet Browsers
Firefox, Mozilla, Netscape - Expert Proficiency - Last Used At Employer - 2000-2009 - Current Personal Use (FireFox) Microsoft Internet Explorer - Intermediate Proficiency - Current Personal Use  
eMail Programs
Microsoft Outlook Mozilla Thunderbird, EdgeMail - Expert Proficiency - Last Used At Employer In 2009 Lotus Notes -  Expert Proficiency - Last Used At Employer In 1996  
SAP
Windows
Windows Vista , XP:  Intermediate Proficiency - Currently Using And Learning Windows 2000, 98:  Intermediate Proficiency - Last Used For Personal Use Windows 95:  Advanced Proficiency - Last Used For Employer In 1996
Sun Internal Business Applications
IBIS, PTO Brio, BPP, APT, FRS, iExpense, SunCat, DMP, OpReg, MRP, G&C, MyKA, SunEval, NetAdmin, OrgTool, SunReserve, EdgeCal
Oracle CRM Siebel
Customer Relationship Management (CRM) Siebel SuperUser
Microsoft Access
Microsoft PowerPoint
Certified Microsoft Office User Specialist (MOUS) - PowerPoint
Micosoft Word, Excel
Certified Microsoft Office User Specialist (MOUS) - Microsoft Word, Excel
Sun StarOffice Suite
Sun Office Applications:  StarOffice Writer, StarOffice Calc, StarOffice Impress
Sun Desktops
SunRay running Sun Solaris, Java, Gnome Desktop Environments

Portfolio

Portfolio

Early Career History - Retail

DISTRICT SALES MANAGER, Dress Barn, Philadelphia, PA (1992)

Assumed leadership of $3.5M five store district in the Philadelphia area. Managed district from stagnant to growth position.

  • Achieved a 7% growth in sales
  • Exceeded all district contest goals
  • Rallied employees, opened lines of communication, and convinced customers to keep coming back

REGIONAL SALES MANAGER, Joan Bari, Philadelphia, PA (1991-1992)

Took control of seven store, four state district with annual sales of $2.5M. Led rebuilding of sales staff; recruiting, training and supervising high performance staff.

  • Achieved 12% overall sales increase through sales incentives
  • Decreased inventory shrinkage by 111%
  • Staffed all stores with new management and sales personnel, utilizing internal employee promotions
  • Recruited, staffed and supervised two store openings

DISTRICT SUPERVISOR, Deb Shops, Inc., King Of Prussia, PA (1983-1991)

Managed $7.5M nine store district for 6 month period, using experience and ability to maintain procedures, solve problems, and communicate effectively with employees and customers.

  • Promoted to Store Manager in 1984
  • Troubleshooter throughout district in addition to own store responsibilities
  • Promoted from part time sales to Assistant Manager within 3 month period
  • Cultivated numerous employees to be promoted from within the company

ASSISTANT MANAGER, Sign Of The Shoe, King Of Prussia, PA (1982-1983)

SALES ASSOCIATE, Hit or Miss, King Of Prussia, PA (1982)

Summary

EXECUTIVE ADMINISTRATIVE PROFESSIONAL “Making Accomplished Executives More Successful” Forward thinking Executive Administrative Professional specializing in simplifying an executive’s work life by becoming a trusted business partner. Organizes office details while implementing effective solutions by focusing on collaboration, productivity and problem resolution: • Proactively ensures the prompt execution of time-sensitive deliverables. • Rolls with the punches by quickly adapting to new business practices. • Microsoft Office expert passionate about learning new technologies. • Proven ability to work with minimal supervision in high pressure, deadline driven environments. • Consistent high achiever routinely rated Superior #1, top 10% in performance reviews. Key Strengths: • Staying on Point • Demonstrating Personal Flexibility • Managing Up

CustomSmall

Earned Performance Review Quotes:
  • “…Quick learner delivering high quality work …"
~Amgen Executive Director
  • "Exceeded our expectations! ...”
~Amgen Executive Director
  • "…Eileen has raised the bar for all of the administrative personnel in the Northeast office …”
~Amgen Executive Director
  • “...Eileen is one of the strongest senior admins I have worked with over the past 20 years ... she has become a true business partner...” 
~Sun Director
  • “...takes great pride in her work ... she cares AND delivers which is rare...” 
~Sun Client Executive Manager
  • “...No one remotely supports a team better...”
~Sun Client Executive Director
  • “...It is hard to put in words how valuable your help has been..." 
~Sun Region Executive Manager
  • “...Excellent performance ... don't know how we would survive without her...” 
~Sun Operations Manager
  • “...Solid performer since day 1… Excellent work ethic…Takes on problem areas with her own initiative”
~UB District Manager
  • “...Pleasant personality, very reliable, committed ... has a need to stay busy...”
~UB Services Manager

Specialities

  • Certified Microsoft Office User Specialist MOUS: Word & Excel Proficient, PowerPoint Expert
  • Oracle Siebel Application Expert SuperUser
  • Excellent Written and Verbal Communication Skills
  • Outstanding Listening and Comprehension Skills
  • Reading for, Locating and Using Information
  • Project Management
  • Managing Pipeline, Forecasts and Revenue Reporting
  • Enhancing Sales Productivity
  • Training and Mentoring
  • Improving Employee Morale

Certifications

Certified Microsoft Office User Specialist (MOUS): Word97 & Excel97 Proficient, PowerPoint97 Expert