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Ehsan Alabbasi

Airport ,Operation Network & Commercial field

Work History

201620--

Regional Manager Operation's - KSA

Ground Operation's - Air Arabia

Handling GAGA - KSA  for air Arabia as following:

Air Arabia 5 HUBs:

 20102013

Customer Services Duty Manager

GULFAIR

Presents (CSDM) Customer Services Duty Manager Airport Services Department To oversee and control airport all operations on their respective shift and ensure the efficient functioning of Customer Services, Lounge, Hub controllers, Ramp and Sales Outlet. Responsible for meeting all operational requirements whilst providing Customer Service of the highest standard.

 20052010

Passenger & Revenue Management Executive

GULFAIR

PRME) Passenger & Revenue Management Executive (IOC) Integrated Operation Center-Flight Operation Department

 20032004

Commercial Duty Executive

GULF AIR

(CDE) Commercial Duty Executive

Passenger & Revenue Management Executive, Responsible for commercial, passengers and airport services, sales & Marketing decision, at (IOC) Integrated Operation Center evaluate situation in liaison with operation Control, reservation network and yield control to ensure practical and cost effective Alternative plan is established for passengers rerouting etc...

Keeping into my consideration before I take any action on the above issues, the four main elements for any Successful airlines as flowing:

o Safe and Secure Operation

o On Time Performance

o Customer Services

o Profit

19982000

Duty Officer

GULFAIR
JUN2002/2003 (ADM) Airport Duty Manager-Bahrain International Airport Airport Services Department GULFAIR
 19941998

Hub Controller

GULFAIR

To ensure high performance of transfer process at Hub station, by efficient coordination with various agencies

19911994

Customer Service Agent

GULFAIR

To oversee & coordinate GHA staff in various customer handling areas at airport.

 19901991

Flight Attendant

GULFAIR

FA) Flight Attendant

Cabin Crew Department

20132015

Early Retirement

KFH Kuwait Finance House

Futsal Head Coach

 19881989

Revenue Accountant

GULFAIR (RA) Revenue Accountant Finance Department

Summary

OBJECTIVES & KEY STRENGHTS

Product Innovations & Development management Team-Building, Training & Leadership Cross-Cultural Communications & Protocol Technology Optimizations Cost Model Development Goal-Setting & Business planning Partnership & Alliance Formation Improve productivity & increase profitability

Education

 2015Present

MSc, Air Transport Management

City University London – UK

(3 subject to finish))

20102013

Postgradught Certificate in Air Transport Management

City University

Registration No.070056611 City University London – UK

 2006 2007

Level 1stCertificate in Coaching Football (Club Coach)

Christchurch – Bournemouth – UK
 19901991

Certificate in English Langue – one year full time

Anglo World Education UK
19851988

(Diploma) in Accounting

Manama Secondary School

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PROFESSIONAL & JOB RELATED TRAININGS

JAN 1991: Flight attendant

JAN 1992: Basic indication

FEB 1992: Passenger services no.1

APR 1992: Quality customer services

JUN 1992: Professional customer care

MAY 1993: DCS-check-in awareness

NOV 1993: Ramp handling training

FEB 1994: Customer service

MAR 1994: Flacon airport awareness

JAN 1995: Procedure implementation

APR 1996: Frequent flayer

MAY 1996: Bahamas / world tracer

JUN 1996: DCS (full check-in)

MAR 1997: Basic Load Control A320/A340/A330

APR 1997: Customer Services Quality

JUL 2003: AIROPS System (Fleet Watch)

MAY 2012: N-Hose Dangerous Goods Awareness Course/ Category 9 & 12

JUN 2012: ACSI – Check in

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SKILLS & WORK EXPERIENCE

Managing

The Service Level Agreements SLA with Bahrain Airport Services & amend updates

Representing

Ground Services & OTP daily Meetings, within gulf air in the headquarter

Representing

Bahrain Hub in the regular STPC (Layover passengers) committee meetings & negotiate hotels contracts with procurement to Bahrain Tender Board Bahrain Hub in the daily On Time Performance meetings

Deputizing

senior manager of ground service revenue management during disruption meeting

Joined

The SH & E consultants on 2003 for the 5 years project plan

Participated

In the handling of the unfortunate crash of GF072 on August 2000 in the handling of the disruptions during the 9/11 attacks and gulf war

Text Section

PROFESSIONAL REFERENCES

Will be provided upon request