Edward Henriquez

Work History

Work History
Mar 2005 - Present

Sr. Systems Analyst

Sanofi Pasteur

·Responsible for system administration of Windows desktop systems supporting multiple hardware platforms.Responsibilities include maintaining system scripts, Active Directory Group Policy objects, user/group administration, security, and configuration.Monitoring and managing of system resources, as well as maintaining the Client Management Infrastructure (Altiris/SMS) and the Symantec Anti-Virus enterprise infrastructure.Configure/resolve application issues, such as email, remote access, and disk storage.Assisting with troubleshooting of network components and coordination of system availability with the IS Operations staff, Business Analysts, and Management.Providing coordination with external vendors for hardware acquisition/leasing and guidance to Systems Analysts on all these activities.

·Providing timely response to encountered problems and develop work flow analysis ability to facilitate problem determination and system integration.Troubleshooting Win2000/XP/Vista system components including desktops, gateways, bridgeheads and applications.Maintaining targeted system performance levels and standards, as well as routinely report performance/monitor daily activity of all critical systems in the Windows desktop environment.Administration of user access (add/change/deletes) and responsible for the integrity of local system databases and applications for data quality.Assist network manager with maintenance of campus network records at electronic, communication, and physical levels and participating in cross training with operations staff.

·Providing all necessary planning, estimate and forecasts to ensure Windows 2000/XP/Vista desktop system availability.Maintains logs of system configurations and updates.Tracks historical data and solicits input from Process Application group leaders in order to develop usage forecasts.Assisting with training of Help Desk staff as needed and participation in joint development of infrastructure and personal objectives, and with individual development needs.

·Major accomplishments include the successful implementation of Altiris CMS in order to accomplish a 10,000 Windows 2000 client migration to Windows XP in a 6 months period.Implementation of Wise Package Studio server, in order to create a global application catalog consisting of about 600 applications.Achieving over 95% compliancy on security patches deployments for OS, as well as production applications.Implementation of hardware/software hard drive encryption for all mobile clients.Development of a virtual environment for image and application packages testing.

May 2002 - Mar 2005

Sr. Support Specialist

Cendant Corporation

·2nd & 3rd Level Support – Provided resolution of production issues and escalated the issues to the appropriate resources in a timely manner.

·Provided hands-on technical coordination of Information Technology projects while ensuring that project requirements and timelines were met.

·Provided desktop/server support as well as network administration resources to the business and ensured appropriate technical support service levels were met by helping to coordinate on-site technical resources when necessary and by acting as a liaison between IT and the business units to report any service issues.

·Helped achieve maximum up time for the users by providing a stable, secure network/desktop environment. Coordinated details of office moves, adds, and changes, including cabling, telecom, LAN/WAN infrastructure.

·Documented procedures and guidelines in order to create a sharable knowledgebase for our team.

·Prepared and submit status reports and appropriate documentation in a timely manner.

·Responsible for providing support and management for the entire test development and production environment. Duties included installation and configuration of NT 4.0, WIN2K and WIN 2003 application and production servers, running on Hewlett Packard and Dell hardware platforms.

·Functioned as the administrator for all the Veritas BackupExec 9.0 and Virus protection servers (Network Associates EPO Servers). Monitored all systems to ensure proper hardware and software performance, including patching and upgrading software components on a timely manner.

·Resolved workstation, server and connectivity issues and worked with network management team to help resolve network issues quickly.

·Provided administration, support and maintenance of regional file, print and database servers.

Jun 1999 - Oct 2000

Sr. Support Specialist/Project Manager (Consultant)

JP Morgan Chase

·Network Administrator – Responsible for providing server support to the Investment Banking group within JP Morgan & Chase. Duties included configuration and management of IBM and Compaq servers loaded with Netware 5, Windows 2000/2003 operating systems. Verification of daily backups and error logs.Intensively worked with merger related moves to consolidate our clients from the downtown and midtown offices and the migration of Netware 4.x and Windows NT 4.0 servers to Netware 5 and Windows 2000.

·Project Manager - Responsible for managing the relocation of user’s data from floor to floor/building to building.Coordinated data center moves, submitted proper paperwork and follow up with Electricians, Network Support Services, etc. Coordinated with technicians from various teams, such as Desktop support, Server support, Aux, Mainframe, Phone, Market Data and Network support to ensure that all of clients technology needs were preserved or added.

·Global Markets Trading Floor Support - Provided Desktop support to a 6,000 user environment to include approximately 1500 trading floor users. Used remote tools and phone interaction to resolve problems remotely as well as making desk side visits. Created and managed AD user accounts. Built PC’s and laptops for deployment to the environment.Supported local, client/server, web based, and Citrix applications. Provided standard desktop support and special support to the Moves Adds Changes Group.Familiar with a variety of Market Data Applications such as Bridge, Telerate, Tiblink, MarketSheet, Reuters, Bloomberg, Open Bloomberg and ILX. Assisted in Desktop side of project to include scrubbing Node listings to identify all nodes in scope. Other tasks included identifying Market Data users, users with firewall access and WWW web access and coordinating to ensure all services was retained seamlessly during the migration from a shared Ethernet environment to a switched Ethernet environment. Worked with the Network Design team to identify users, ensure proper access to Servers, load balancing etc.

·Team Lead for Global Markets NT Rollout – Created and managed User accounts; supervised and assisted in 1,000 node NT Rollout to include approximately 400 trading floor users. Configured Marked Data applications. Coordinated dates with technology managers.

Jun 1999 - Oct 2000

Network Support Manager

- Initiative Media Worldwide subsidiary of IPG

·Managing local workflow of 2nd and 3rd level hardware/software support to over 2,500 end users spanned across 5 NYC offices with team of 6 end user support analysts.

·Administration and backups of all servers in the East Coast (12 Windows NT 4.0 and 15 Novell Netware 4.11 servers).

·Served as the primary contact for reporting and repairing local/wide area network and internal infrastructure issues.

·Collected and evaluated trouble reports for resolution; Tracked resolution status of network trouble tickets and communicated solutions to the appropriate customers and team members.

·Responsible for entering data regarding network trouble reports and accurate comprehensive trending.

·Provided assistance in network planning, engineering, architecture design and established/maintained technical standards; Monitoring of the enterprise network environment, as well as the collection of event information.

·Troubleshot critical processes and corrected events before failure.

·Managed local procurement and resolved escalated issues from support analysts.

·Assigned local trouble tickets via Remedy call tracking system to available technicians and coordinated for various corporate rollout projects.

·Major office moves and relocations including the opening of the organization as world headquarters in NYC.

·Successfully deployed Windows NT workstation throughout the eastern corridor cities over a period of 6 months.

·Coordinated the installation of major Y2K updates to all 500 desktop/laptop users in the metropolitan area as well as part of the local Y2k task force responsible for monitoring LAN/WAN activity throughout Y2K weekend.

·Installed, configured and administered the organization’s Citrix server farm to rapidly deploy mission critical applications to desktops (such as Hyperion financial reporting software) and to provide remote connectivity globally.

·Member of the Network Security team.

·Built Lotus Notes Domino server for 1st stage testing of mail routing, GroupWare applications and client extranet projects.

1997 - 1999

PC/LAN Analyst/Technical Lead

Accenture

·Provided 2nd and 3rd level hardware/software support to over 2,500 desktop/laptop users on Windows 95 platform and MS Office; Lead contact for procuring and maintaining all computer equipment including infrastructure devices.

·Acted as Work Coordinator managing the workflow for all local incidents from central helpdesk - via Remedy Call Tracking System - to 10 desktop technicians.

·Resolved escalated issues from desktop technicians; Coordinated the upgrade and rollout of 200 consultant laptops for the East Coast. 

·As a member of the Network Operating Systems team, designed, installed and maintained various NetWare 4.11 and Windows NT 4.0 servers; worked closely with the network infrastructure team in upgrading office hubs to 100MBPS;installed APC smart switches for remote power on/off of infrastructure devices; performed Novell system administration tasks on an Ethernet and Token-Ring network; Installed, cleaned and maintained DLT tape drives and daily monitored all East Coast system backups.

Education

Education

Objective

To obtain a position in business which uses my computer knowledge and skills, and through experience, client interaction and learning curve, to become an important contributor and leader to the organization.