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Chelsea Oliveira

Administrative Assistant

Objective

Dynamic and detail orientated individual looking to obtain a position as an administrative assistant. Bringing a positive attitude, organized approach, excellent time management skills & a desire to succeed in a fast-paced environment that offers opportunity for personal and professional growth

Work History

Snohomish County Public Defender Association

2012-022015-05

Legal Assistant

Everett, WA

▪ Answer, screen and direct calls using multi-line switchboard

▪ Create files and enter new cases into employee database

▪Provide on going file maintenance for open cases 

▪ Attend arraignment hearings and set up office appointments for new clients

▪ Locate files and prepare case memos for upcoming legal proceedings

Prepare and process legal documents with a high level of accuracy

▪ Manage and coordinate internal systems to ensure legal cases are progressing in a timely manner

Arrange for clients to be put on court calendar and notify all parties about upcoming court appearances 

Maintain ongoing communication with courts, clients and attorneys as needed 

▪File legal documents at courthouse and provide copies to prosecutors office  

▪ Assist attorney in preparing for court by locating files, updating case memos and drafting legal documents

▪ Schedule interpreters for clients with language barriers

▪ Conduct  searches using Washington State database to identify court decisions relevant to pending cases

Document final court outcomes in client files and employee database

▪ Draft and prepare legal documents including motions, orders, affidavits, summons and subpoenas

Redact Discovery to be sent to clients incarcerated in jail 

▪ Correspond with outside agencies and attorneys to obtain court records and collect other pertinent information necessary to open cases

▪Determine if be cases are conflicts with our office and reassign to different attorney if necessary 

▪Log results and notes from court into clients file & close upon completion

▪Close out all files that are in bench warrant status and file them alphabetically

▪Keep track of hours for files involving investigations and assign an investigator to each case

▪Fill in for other co workers when they call in sick or go on vacation

▪Go to court with attorney 1-2 times a week to collect information for new clients

The Coeur D'Alene Resort

2011-03 2012-01

Reservation Specialist

Coeur d'Alene, ID

▪ Answer multi line phone system

▪ Coordinate  travel arrangements for incoming callers

▪Book rooms and recommend different packages for hotel guests

▪ Make reservations on behalf of guests for dining, golf and spa

▪Check in hotel guests and direct them to appropriate room 

Communicate with management to ensure financial goals were met

▪ Continuously exceeded hotel standards with ability to be leading producer in hotel revenue 

▪Provide excellent customer service to increase likelihood of repeated business with resort

▪Listen attentively to customers to directly determine guest needs

▪Addressed and resolved customer complaints by finding alternative solution to ensure guests are happy and satisfied 

▪Record # of calls answered and potential amount of incoming revenue booked per day

Law Office of Randy M. Boyer

2008-062010-12

Law Office Assistant

Lynnwood, WA

▪ Answer incoming calls and promptly relayed messages to attorney

▪Greet clients and check them in as they arrive to office for consultation  

▪ Schedule follow up appointmemints and set up initial meeting time for new client intakes

▪Open new files and provide ongoing file maintenance as needed

▪Edit pleading index to existing files once new documents are filed 

▪Confirm depositions electronically and by mail

▪Make calls to clients to remind them of upcoming appointments

▪ Draft letters and proof-read legal documents 

▪File documents with county clerk and provide working copies to courthouse

▪Assist attorney in finalizing will & testament documents

▪Notorize documents as requested 

▪Take inventory of office supplies and order replacements as needed 

▪Make calls to other attorney offices to collect client information needed for newly acquired conflict of interest cases

Skills

Communication

Confident public speaker who can explain and illustrate ideas with ease

Experience interacting and working with many difdifferent personality types

Ability to implement suggestions and deliver feedback clearly and tactfully

Adabtability

Strong multi-tasking & time management skills with proven reputation to produce results and meet deadlines

Astounding ability to produce results & excel in fast -pace work environment

Problem Solving

▪Innovative problem solver who can generate workable solutions & resolve complaints 

▪Ability to remain calm, cool and collect even under extreme pressure

Planning/Organization

▪Proactive individual with ability to learn new processes quickly

▪Displays high degree of attention to detail

▪Ability to efficiently prioritize tasks and manage large caseloads

Education

Henry M. Jackson

2004-092008-06

High School Diploma

Graduated in 2008 with a 3.8 GPA

Edmonds Community College

2017-042018

Associate of Technical Arts degree

Currently in the process of obtaining my paralegal certificate and Associate of Technical Arts degree.