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Work experience

Aug 2006Oct 2007

Customer Care Professional

Teletech Communications

Inbound / Outbound call center using Esale system. Duties included but not limited to: Enrolling Medicare eligible clients in a select medicare supplements in medical plans and prescription drug part D plans. Benefits Eligibility & Claims presenting / analyzing plans, data entry, community events, scheduling and transferring calls to licensed agents. 

Jan 2006Apr 2006

Client Service Coordinator

H & R Block

Seasonal receptionist postion. Duties included but not limited to : Answering multi-line phone, translating for Spanish speakers, scheduling appointments, data entry, close register, deposit slips and general office duties.

Mar 2000Nov 2005

Accounts Receivables

Resource Development Services, Inc.

Duties included but not limited to: Accounts receivable / Accounts payable, answering phone, data entry, customer service, billing, collectios, opening and closing accounts, deposits, credits / adjustment, sales, Quick Books (2005) and general office duties.

Jan 1995Apr 2000

Tax Preparer

H & R Block

Prepared taxes, W-7 Forms, IRS / State letters, 10 key, data entry and customer service.

Education

Aug 1975Jun 1980

Dipolma

Kicg City High School