Download PDF

Yadleen Delgado

Participant Services Representative

Career Overview

I am seeking a stimulating career that utilizes my skills in my area of proficiency and enhances my knowledge. A career that provides me with a chance to be part of a team that subsidizes towards the growth of the organization thus yielding the benefits of job gratification and suitable professional growth. As my resume shows I have the ability to take charge of a project, identify and resolve problems.

Work experience

Apr 2014Present

Participant Services Representative

Mercer HR Services Norwood, MA
  • Attend telephone inquiries, handle service requests and resolve plan participant issues
  • Process 401k enrollments, loans, in-service withdrawals and termination distributions
  • To educate participants in a multi task, high pressure environment requiring detailed attention
  • Exhibit a professional work attitude and display work ability in a team environment
May 2012Apr 2014


The Home Depot South Attleboro, MA
  • Some of my responsibilities include greeting our customers while providing quick and accurate
  • checkout service to customers at our registers.
  • A strong emphasis on department and product knowledge was also a task as we provided
  • information on product features, and knowing related items to sell an entire project.
  • Selling was another emphasis placed in Home Depot as we were required to sell in store
  • products and open new lines of credit cards in which I was actively able to reach monthly goals


Sep 2013Present

Business Administration

Community College of Rhode Island


  • Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


Creative problem solving, Computer proficiency, Professional, Critical thinking, Bi-lingual, Multitasking,

Communication skills, Writing, Microsoft Excel, Microsoft Outlook, Organizational skills,

Prioritization, Internet Research, Microsoft Powerpoint, Active learning