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Edy Díaz Guzman

BA Hospitality Management


September 2007September 2012

Bachelor of Hospitality Management

Simon Bolivar University
July 2007September 2002

High School Degree

San Miguel

Work experience

July 2015Present

Asistente del Programa In Company

The Language College

As an “In Company” Program assistant, I am responsible for:

  • Make business proposals to companies interested in the program.
  • Interact with clients in order to ensure their satisfaction.
  • Monitoring teachers' performance and ensuring quality.
  • Make contracts for teachers and staff under my supervision.
  • Process payments for teachers and staff under my supervision.
  • Supervise the correct monthly billing to clients or companies.
September 2013May 2015

Front Desk Clerk

Eurobuilding Hotels

As a Front Desk Clerk, I was responsible for

  • Handle guest check-ins and check-outs appropriately.
  • Take reservations over the telephone, through emails and in person.
  • Manage accurate accounting of all rooms, compute bills and take payments.
  • Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions.
  • Refer guests to appropriate departments to resolve complaints or provide suggestions.
  • Give guests appropriate directions around the hotel.
  • Contact departments when a problem occurs.
  • Ensure that guests are satisfied.
  • Balance cash at the end of the shift and generate accounting reports.
April 2012September 2012

Human Resources Intern

Ron Santa Teresa

As a Human Resources Intern, I was responsible for:

  • Ensuring that the employees are working efficiently
  • Preparing materials for orientation
  • Conducting orientation
  • Advertising all open job positions
  • Preparing all new hire paperwork
September 2011December 2001

Trainer at Camurí Alto School Restaurant

Simon Bolivar University
  • Teaching techniques, processes and procedures relating to the correct use of the kitchen instruments.
  • Food hygiene procedures.
  • Basic procedures for preparing and serving cocktails - Help and assist the restaurant service.
May 2010July 2010

Front Desk and Guest Relations Intern

Akumal Beach Resort
  • Handling guest needs and complaints.
  • Give information about tourist sites, transportation, restaurants, etc.
  • Booking excursions.
  • Management of Reservation and Front Desk System.
  • Perform all of the front desk operations such as reservations, account management, check in and check out, etc.
September 2006July 2007

Customer Service Assistant

Diaz T Company
  • Handling guest needs and complaints.
  • Give information about products of the company.
  • Sale products of the company.


March 2014October 2014

Diploma in Planification, Production and Control of Industries

José Antonio Paez University
April 2013June 2013

German- Level A1

Inlingua Hamburg

Investigation Projects Workshop

Central University of Venezuela

Advanced Communication in English

Carabobo University

Basic English

Carabobo University


Ms Office



Advanced (C1)

 Scored 7 of 9 on IETLS 


Basic (A1)