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Know-How

Expertise

Experience Strategy, Heuristic Evaluation, Information Architecture, Interaction Design, Mobile Interface Design, Persona Creation, Social Networking, Web 2.0

Skills

OmniGraffle, Photoshop, Visio

Et-cetera

I run marathons.

I like caramel corn.

Portfolio

I Am

An influential experience designer that has transformed how people interact with iconic brands such as Sears and Harley- Davidson. Known for inspired designs that transcend convention and accelerate sustainable growth. Passionate about simplicity. 

Work experience

Feb 2009Present

Experience Design Consultant

  • Led experience design of breakthrough iPhone application for social networking startup that enables people to find others nearby who share their interests. 
  • Developed experience strategy for launch of specialty food product that uses social media to engage people in redefining the stodgy condiments category. 
Oct 2007Jan 2009

Senior User Experience Architect

Sears Holdings Corporation, the publicly traded parent of Kmart and Sears, Roebuck and Co., is the second-largest mass merchant Internet retailer with $2.6 billion in sales. 

  • Led experience design of Automotive Vertical relaunch on Sears.com resulting in 157% sales increase in December 2008. 
  • Developed concept of Find It Near Me, a location aware inventory search that displays only the Sears stores nearest the user with the desired product in stock. 
  • Designed single-screen Pharmacy Checkout that aimed to increase conversion rate. 
Nov 2004Feb 2006

Project Manager, Experience Design

Assurant Health is part of Assurant Inc., a Fortune 500 company with $8 billion in annual revenue and one of the largest independent health insurance companies serving small businesses. 

  • Directed experience design practice, including contractors in U.S. and India, for Group Markets Division. 
  • Led experience design of GM-EASE 1.0, a Web-based productivity suite used by 200,000 insurance agents. 
  • Designed Answers by Assurant, a portal for small business customers offering editorial content and account management tools. 
Nov 2004Feb 2006

Senior User Experience Architect

WhittmanHart Interactive is an award-winning interactive agency that has been Harley-Davidson’s agency of record for more than 11 years. 

  • Led experience design of Harley-Davidson Payment Estimator 2.0, a web application enabling users to calculate costs and financing in real-time, resulting in 120% increase in unique visitors. 
  • Developed experience strategy for Harley-Davidson 2006 Motorcycles website resulting in 6.2% sales increase. 
  • Designed Featured Rider experience of Harley-Davidson Women & Motorcycling, a social networking site for women interested in the biker lifestyle. 
May 2004Oct 2004

Interaction Designer

WPS Health Insurance

WPS Health Insurance is one of the largest health insurance companies in Wisconsin with more than a quarter million members. 

  • Designed health insurance industry’s first web-based enrollment application. 
  • Created personas based on ethnographic research. 
  • Evaluated prototype design of agent dashboard using heuristic methodology and recommended solutions to 80 usability issues.

Education

Cooper U

Bachelor of Arts

Marquette University