Descargar PDF

Resumen

Professional with solid experience in Project Management and Information Technology, User Support, Management and Monitoring Services Help Desks, Implementation Services Outsourcing, Personnel Management, Management Cost-Billing and IT services, certified ITIL Foundation, studies Prince2, Lean IT and PMP, with Ability to work as a team with high level of responsibility, performance and self-education, also leadership skills and delegation of responsibilities, adaptability to work under pressure and result oriented 

Experiencia profesional

Jun 2014Dec 2015

Project Manager - Romero Group Project

Graña y Montero - GMD

In charge of project management, focused on providing solutions to requests for internal clients Romero Corporation (Alicorp / Ransa / Tramarsa / Corporacion Romero / Inversiones Centenario / Primax, among others), supporting a universe estimated 9000 users distributed nationwide, managing resources to meet the various requirements transferred by the customer, developing service offerings that meet the expectations of cost and time.

Jul 2013Jun 2014

Project Manager - Romero Group Project

Outsoursing - Telefonica del Peru (Workplace Externo)

Detail of Activities and Responsibilities as Project Manager

  • Responsible to implement all procedures and policies defined as part of the project with the Romero Group, be proactive in detecting elements to improve the quality of service.
  • Identify risks and opportunities to continually improve service, based on the delegated activities.
  • Plan, supervise, manage and secure the delivery and quality of the various projects executed during the service.
  • Leading the scoping meetings and status reports of the various projects implemented.
  • Allocation of resources according to specific needs or special projects.
  • Channeling the problems identified during project execution to the second level of Technical Support and Platform, as the case and criticality for advanced technical solutions.
  • Keep the CMDB, asset group, PCs, Laptops, licensed Software, temporary licenses, etc. in coordination with the management of configurations and versions, implemented
Apr 2011Jul 2013

Project Supervisor / Coordinator

Alternativa Tecnológica SAC

Led Projects:

  • Banco de Credito del Peru (Project Manager - HP Contingent Worker) Responsible for managing the technological renovation of equipment Banco de Credito del Peru at the national level, developing processes and procedures to streamline and improve the daily facilities requested by the client, reaching established goals, with a monthly average of 750 computers installed monthly. Monthly billing manager installed by HP, improve processes and analyze monthly billing equipment. Take control and daily monitoring of facilities also, propose actions to improve the implementation of control processes.


  • Saga Falabella of Peru (Project Manager - HP - Contingent Worker) assume management of Saga Falabella project, a project that covered the towers of Service Help Desk, Support Second Level, Printing and Technological Renovation, maintainer and improve service levels demanded that the project in its different towers service to prepare monthly billing documents (to date only Renovation Technology)
Mar 2009Mar 2011

Project Specialist - Romero Group Project

Outsoursing - Telefonica del Perú (Workplace Externo

Detail of Activities and Responsibilities as Project Specialist assigned to Group ALICORP
 
• Responsible to implement all procedures and policies defined as part of the project with the Romero Group, be proactive in detecting elements to improve the quality of service.
• Identify risks and opportunities to continually improve service, based on the delegated activities.
• Plan, supervise, manage and secure the delivery and quality of the various projects executed during the service.
• Leading the scoping meetings and status reports of the various projects implemented.
• Documenting the suggestions and action plans of the various contracted services. • Allocation of resources according to specific needs or special projects. • Channeling and seek solutions to issues and / or questions arising from the projects implemented.
• Channeling the problems identified during project execution to the second level of Technical Support and Platform, as the case and criticality for advanced technical solutions.
• Keep the CMDB, asset group, PCs, Laptops, licensed Software, temporary licenses, etc. in coordination with the management of configurations and versions, implemented

Feb 2003Feb 2009

Project Supervisor / Coordinator

Alternativa Tecnológica SAC

Details of Major Projects which had direct intervention:

  • CLARO PERU PROJECT - HEWLETT PACKARD PERU Partners: Alternativa Tecnologica S.A.C / HGM Support and Systems Solutions S.A.C.
  • TIM PERU Project - CLARO Project  - Position: Help Desk Manager / Quality Control - Area: User Support
  • PFIZER S.A. - Participating as a facilitator during the service Outsoursing along with HEWLETT PACKARD PERU, preparation of monthly management reports, attracting new resources to support service
  • LAW FIRM MIRANDA & AMADO - Implementation of care for help desk, making remote control via VPN, making daily management reports, taken together with HEWLETT PACKARD PERU project
  • FALABELLA SAGA OF PERU - Implementation of service processes for help desk and to the second level of care, interacting as a facilitator after the implementation of outsourcing services, project carried together with HEWLETT PACKARD PERU
  • MAPFRE PERU - participating in the implementation of the service in conjunction with Telefonica del Peru as Outsoursing service, defining processes of care for second level support in Lima and Provinces, later interacting as facilitator culminated service implementation.
  • COGESA - Interacting as project supervisor, then as facilitator for the service Outsoursing in coordination with Telefonica del Peru, meeting the service levels agreed with the customer.

Formación académica

Aug 2015

Lean IT Foundation - Increased value of IT

PMC Latam
Apr 2014

Prince 2 - Project Management in Controlled Environments

PMC Latam
Dec 2013

ITIL Fundation Certificate in IT Service Management

EXIN
Feb 2011

Information Security at HP for Contingent Workers

HP
Oct 2009Jan 2010

Project Management Course under the focus of PMBOK

National University of Engineering
Dec 2007

Management Services for Information Technologies

Centrum - Business Center - Universidad Catolica del Peru
Aug 2000

Bachelor of Computer and Systems Engineering

Habilidades

Support Tools

HP – Open View / HP Service Manager, CA Unicenter Servicedesk / Remote Control / Software Delivery / Asset Management – Magic (Helpdesk) – AVAYA Center VU Supervisor

Office Software

MS Office 2013/16, MS Project, MS Visio, Antivirus, Winzip, Winrar, etc.

Operating Systems

Windows 2k3/2k8 Server (Fundamentals), Windows XP/7/8/10

Languages

Spanish - Native

English - Intermediate