Eduardo Garcia

  • Los Cabos Mexico

IT Director


  • Computer Sciences Graduate,  with almost 23 years of professional experience leading IT Departments at Grand Tourism and special Category Resorts, for "Auberge Resorts, “Rosewood Hotels & Resorts,  “Starwood Hotels & Resorts” and "Fairmont Hotels & Resorts". Pre-Opening and re opening experience as IT Project Manager.  Proven experience managing complex IT projects, both locally and nationwide. Experience leading,  supporting and supervising projects in more than one location.  Used to work in an international environment, flexible about working schedules and oriented to delivery results. Willing to travel for extended period of time.  Service oriented personality.
  • Background in Quality Management Methodologies, leading local and regional projects as Six Sigma Green Belt, and team member of national wide Six Sigma projects.  Leader of Quality Management Department using the “Mexican Model for Quality”.
  • IT Skills, IT department Start up, Audit Compliance, adjust corporate policies and procedures to local operations,  manage relations with suppliers and vendors, experienced trainer. Expert in Opera Property Management System, Micros 9700 Point of Sale, Spasoft Spa Administration, eSASA Back Office System,  SonaRH payroll system, Office products, PBX, Windows Server, LAN/WAN, Springer Miller and Great Plains.  Hands on experience deploying complex LAN environments, integrated with corporate WANs (HP Procurve, pfSense, etc.)
  • Language Skills, Spanish native speaker, English Fluent, Chinese mid level

Work History

Work History
Oct 2013 - Present

IT Manager

Esperanza an Auberge Resort

• After the hurricane Odile, I prepared and managed  an IT re opening plan, starting from budget to service delivery.  New IT  LAN infrastructure included GPON (Zhone), digital TV head end, IP PBX, etc.

• As IT Team Leader I prepared, and supervised the deployment of an “In Room Technology Remediation Plan”, reducing in more than 90% the number of technology related guest complains.

• I supervised the deployment of a new WiFi system around the property, including the deployment of 140 Access Points and the reorganization of the existing LAN network infrastructure, intensively using VLANs for traffic segregation.

• In accordance with corporate policies, I accomplished the upgrade of 80% of previous application servers, moving operations into a hardware virtualization scenario (using Xenserver from Citrix), reducing the overall hardware cost and increasing the availability of IT services.

• In coordination with corporate offices, I improved the use of the information share tools available as part of the Gmail platform, including the intensive usage of Google Drive and Google Apps.

• I managed the following systems:

  • Property Management System (Springer Miller) 
  • Great Plains, AbRHil Payroll
  • Unifi WiFi, pfSense, Untangle (perimeter security)
Jul 2013 - Oct 2013

IT Director

The Fairmont Acapulco Princess Resort

• As IT Director, I supervised a team of 8 persons, which sustained the IT operations 24 x 7 for two properties  adding up to approximately 1,300 rooms.

 •I was in charge of the budget preparation for the years 2014 - 2018.  Due to the particular economic conditions of Acapulco,  there was an important gap of technology needs vs technology in place.  Having in mind this consideration, I prepared a comprehensive 5 years technology renovation plan within the scope of  financial constrains.

 •I was in charge of renegotiate contracts with vendors Micros Fidelio and TELMEX  looking for a better financial deals and better service conditions. 

 •I developed a Process Improvement Project for the Reservation's Call Center (which handles the reservations for the two Fairmont properties in Acapulco).  

 • I was in charge of sustain operations for the following systems:

  • Property Management System (Opera) 
  • Point of Sales (Micros 9700) 
  • Back Office (eSASA) 
  • SPA Management System (SpaSoft) 
  • Payroll (AbRHil) 
  • SuperClick High Speed Internet Access 
Sep 2010 - Apr 2011

IT Manager

Rosewood San Miguel de Allende, Mexico

• As IT Project Manager, I was Member of the Operations Committee and part of the Opening Team, which completed the opening of the newest 71 all suites Resort of Rosewood Hotels in Mexico, within budgetary limits, according with the designated schedule and up to the outstanding quality standards of the company.

• I managed the IT Infrastructure deployment project, including: wiring infrastructure, telecommunications, systems preparations and setup, wireless infrastructure, training coordination,  etc.

•I managed the configuration, setup, training, starting of operations  and posterior support  for more than 80 users at a 71 all suites resort, of the following systems:

  • Property Management System (Opera) 
  • Point of Sales (Micros 9700) 
  • Back Office (eSASA) 
  • SPA Management System (SpaSoft) 
  • Payroll (AbRHil) 
  • High Speed Internet Access 
  • PBX Mitel 
Apr 2010 - Aug 2010

IT Manager

Las Ventanas al Paraiso, a Rosewood Resort, Los Cabos Mexico

•Due to the suddenly leave of the former IT Manager of the hotel, I was asked to take charge of the IT operations for a period of 5 months before my assignment to the opening of the Rosewood San Miguel de Allende.•   I managed the daily operations of the IT Department, including the support to more than 120 IT users in an Ultra Luxury resort.

•    As the Expert in Property, I  managed the following Hospitality Systems: Opera PMS, POS Micros 9700, Back Office System eSASA, Payroll Sonarh, Retail Pro, AVAYA PBX, HSIA, etc.).

•I managed the deployment of the ongoing IT projects, being the most important a complete upgrade of the High Speed Internet Access for guests and administrative areas. 

Jul 2003 - Sep 2008

IT Manager / Quality Manager

Las Ventanas al Paraiso, a Rosewood Resort, Los Cabos

•I managed the IT and Quality Management departments at one of the most awarded Resorts in the world, for that period of time, E.G.:

  • AAA Five Diamonds Rating 
  • Conde Nast Traveler - Gold List
  • Travel + Leisure - Award

•I completed a number of IT upgrade projects, within budget and time specifications, without disruption of operations.

  •  Change of PMS system from outdated Fidelio to Opera 
  •  Change of Back Office System 
  •  Change of retail system 
  •  Installation of Gold Key 
  •  On site leader of IT remediation team, as part of the "Payment Card Industry" requirements

 •I managed the documentation of internal systems, provided quality management related training and coordinated the participation of the Resort in the “Mexican National Award for Quality 2007”. 

Dec 1998 - Jul 2003

Pacific Area IT Manager

Westin Regina los Cabos / Starwood Hotels & Resorts, Los Cabos Mexico

•After formal training on Six Sigma Methodology as Green Belt, I directed a number of process improvement projects focusing into improve the Guest Satisfaction Index of the Hotel. At the same time, I participated as team member of country wide six sigma projects, with focus on process standardization and Profit improvement.

•As Pacific Area IT Manager, I supervised the IT operations of 5 Hotels and Resorts. I conducted site surveys and prepared capital expenses recommendations for IT infrastructure improvement.

•Previous to Y2K, I directed the local remediation efforts that included the IT platform correction but also the creation of contingency operations plans. I also participated as a member of the national team responsible for systems upgrades for all properties in Mexico.

•Local IT leader of the accounting centralization project, part of a brand’s national wide initiative which involved the replacement of the former accounting system to Sun System.

•Responsible of IT operations of a 250 suites Resort, with 8 F&B Revenue Centers and SPA.

May 1994 - Dec 1998

IT Manager

Westin Regina Cancun, Cancun Mexico

•  I managed the IT platform transition from the independent brand “Regina” to the worldwide brand “Westin Hotels and Resorts”.

•  In the period between 1994 and 1996 while the financial crisis of Mexico, I managed the IT operations of the hotel with very limited resources. However, the operations of the hotel didn't experienced relevant IT interruptions.

•I managed the daily operations of a Resort of 385 suites, with 7 F&B Revenue Centers and SPA.

Feb 1992 - May 1994

IT Manager

Westin Regina Puerto Vallarta, Puerto Vallarta Mexico

• As member of the Operations Committee and part of the Opening Team, I managed the IT project in coordination with the Corporate Director of Technology. The IT infrastructure was completed within the budget limits, and according with the opening schedule project.

• After few months of opening the hotel, the owners decided to change the brand from “Conrad Hotels” to the independent brand “Regina”. I managed the IT platform transition from a centralized model, to an independent operated model without disruption of business operations.

•  I managed the daily operations of a Resort of 785 suites, with 8 F&B Revenue Centers and SPA