- Tlaquepaque JALISCO
Develop areas and processes driving continuous improvement, quality and resource saving processes (LEAN culture) for reaching results to create new business opportunities.
Generate purchase orders, return material allowance and restocking orders using ORACLE system. · Direct contact with customer and suppliers. · Solving problems to achieve quality and time-cost accuracy for Supply Chain processes. · Coordinate delivery, pick up and programmed shipping of merchandise for customers. · Coordinate staff in Brazil (3 team members) for tasks of monitoring and planning activities of customer service. · Provide product information, delivery time, logistics, and stock by phone or email. (Portuguese - English) · Generate reports and databases for the analysis and PO status for customers. (excel, access) · Develop and implement improvement ideas.
Achievements · To develop teamwork with other service line (supply chain and finance) to achieve strategic objectives as stock levels for A and B products of our warehouse in Brazil and collection of payment for overdue invoices (From R$15 million to R$700 k) · Reduce the delivery time of printers under warranty of 3 months to 2 weeks
· Management of PO using SAP (Velocity)
·Quotation for public sector and enterprise including taxes calculation for merchandises in Brazil
· Direct contact with customer
· Monitoring of PO orders and solution of problems to reach a time-effective delivery.
· Development and implementation of actions for continuous improvement and savings.
Achievements · Create an interface between the internal system and customers optimizing time and costs.
· Certificate of Lean Manufacturing L1 (36 h, Panduit) and 2 projects for saving implemented.
· Quality in Customer Service ( 9 h , CANIRAC)
· Service for internal customers, our best competitive advantage (11 h, Lic. Alejandro Bustinzar and Associates)
· Total Customer Experience (5 h, Hewlet Packard)
EMOTIONAL INTELLIGENCE · Reaching agreements through the exchange of ideas, understand the needs of others, listen and analyze problems to solve them, I know the difference between personal and business things.
LEADERSHIP · Communication skills for reaching objectives.
LANGUAGES · English 80% · Portuguese and Spanish 100%
· Excel (Advanced) · Access (intermediate) · Visio · Oracle · SAP (Velocity)