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Edmund Sutton

Proven success in going beyond company goals. Fully bilingual (English and French)

Professional summary

Dedicated and focused young professional who excels in teamwork, time management. Specialized in Marketing and Small Business Management. Committed to going above and beyond company goals and excel in the professional world. Energetic, loyal and result-driven.

Skills

Problem Solving
Writing 

Journalistic (Press releases, articles)

Copy (Creative, campaign slogans)

Customer Service

Building rapport

Assessing and meeting customer needs

Team Management

Teamwork

Team building

Work experience

Jul 2015Nov 2015

International Travel Consultant

Flight Centre
  • Ensure high levels of customer satisfaction through excellent sales service;
  • Ownership of business;
  • Remain knowledgeable on products offered and discuss available options to meet client needs;
  • Local store marketing (LSM): Flyer, window boards, local campaigns.
Oct 2014May 2015

Sales Associate

ZONE Inc.
  • Ensure high levels of customer satisfaction through excellent sales service;
  • Maintain in-stock and presentable condition assigned areas;
  • Remain knowledgeable on products offered and discuss available options to meet client needs;
  • Cross selling.
Oct 2013Sep 2014

Manager (Quebec, QC)

Rudsak Collection
  • Team management (Recruiting, training, scheduling, follow-up);
  • Building and enacting monthly strategies to boost sales
  • Secures merchandise by implementing security systems and measures.
  • Maintains the stability and reputation of the store through branding and service.
  • Contribute to team effort through personal sales;
  • Managing deliveries.
Aug 2013Oct 2013

Assistant-Manager (Quebec, QC)

Rudsak Collection
  • Making sure the shop floor runs smoothly; 
  • Meet the store's monthly targets and handle budgets;
  • Recruit and train staff; 
  • Deal with any enquiries and complaints and monitor customer service;
  • Check that the products you sell are well displayed.

Education

Activities / Distinctions

Apr 2011Apr 2012

Administrator, CADEUL Student Union

Laval University
  • Review annual budgets;
  • Make decisions for the upcoming fiscal year;
  • Encourage and finance student initiatives.
20092009

Award of Distinction (Press Corps)

Havard Model Congress Europe (Athens, Greece)

Award given for proven excellence in writing and editing press releases for the event.

  • An Inconvenient Hoax?! : Statement piece of the American Congress denying scientific evidence of climate change. Resulted in me being subpoenaed to answer for my allegations in front of Congress;
  • Average of five articles per day over the course of event.