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Edmond L. Lewis

US Secret Security Clearance  

Branding Statment

Support Analyst with more than ten years experience managing hardware and software, while providing expert troubleshooting and problem resolution, and utilizing a diverse technical skill set to successfully manage shifting business priorities.

Certifications

Dec 2016

Security Plus CE

Comptia

CompTIA Security+ is the certification globally trusted to validate foundational, vendor-neutral IT security knowledge and skills. 

Work History

May 2016July 2016

EasyTech

Staples

Answering customers' questions and addressing problems and complaints in person and via phone.

Providing training sessions to customers, including Windows 10, Microsoft Office, and various office machines.

Selling and performing on-site and in-store computer diagnostics, troubleshooting, repairs, and setups.

Maintaining small business networks and computers for several regular clients, including remote and on-site support.

Oct 2015July 2016

IT Technician

Wintech Technology, Inc.

Responsible for selling and providing computer repair service to clients. 

Redesigned internal intranet site to track progress of client services rendered in several locations

Collaborated with clients and distributors to provide software and hardware to clients

Diagnosed and repaired  computers, including but not limited to: Virus removal, network  installations of operating systems, screen replacement, soldering AC  jacks to mainboards

Standardized production methods to half production times

Designed promotional media, which included but was not limited to Door Hangers, Website, and Social media.

Feb 2013Oct 2015

NOC Operator / Support Analyst / Unix Administrator

Comtech Mobile Datacom Corp.

Real-time monitoring, traffic tracking, and trend analysis.

Provided technical leadership to the NOC support staff in troubleshooting problems and address network outages

Researched and identified system and security patches and perform system upgrades/patches in accordance with Army/DoD IT security standards

Installed, configured, and conducted performance tuning of FreeBSD/Linux on Intel platforms

Conducted backup and recovery plan and execution to meet corporate standards

Performed application, software, and operating system upgrades

Performed Server room inspections

Checked server's ie.. amber light LED's on hard drives

Checked status of HVAC units in data center

Training employees, in the proprietary software, vim, shell, EM7, and customized operating environments.

Satellite Dish inspection

Used Fluke meter for cable testing to server ports

Inspected LED's on power distribution units Rackmount Servers in 21"cabinets, ensured grounding

Worked with electrician's to order power on request

Inspected UPS's connected to servers

Lead and/or supported Network Operations in troubleshooting network outages.

Compiled common applications and system software from source

Secured operating systems to Army/DoD IT security standards

System management and performance monitoring reporting generated using proprietary and standard COTS tools

Performs and maintains Configuration Management

Created and updated System Administrator's Manual

Served as primary technical contact for BFT1 network

Updated and created new scopes that monitor server processes and network connections

Apr 2012Feb 2013

System Administrator/ NOC Operator

Internet Connection, Inc

Real-time monitoring, traffic tracking, and trend analysis

Maintaining more than seventy Linux servers and more that ten Windows servers

Coding HTML, shell and CSS, for various clients

Designing and manufacturing new servers, while maintaining existing servers

Upgrading existing servers and troubleshooting hardware, and software

Aug 2010Apr 2012

Technical Director/ IT Technician 

Wintech Technology, Inc 

Implemented  sales forms to streamline production., and track progress of work being provided.

Designed internal intranet site to track progress of client services rendered in several locations

Received sales bonus' 47 weeks out of  52 the year 2011

Collaborated with clients and distributors to provide software to the customer

Diagnosed and repaired  computers, including but not limited to: Virus removal, network  installations of operating systems, screen replacement, soldering AC  jacks to mainboards

Standardized production methods to half production times

Nov 2002Feb 2013

IT Consultant

Mobile IT Services

Assessed clients computer and networking hardware, and encouraged security standards to be met. 

Diagnosed and repaired  computers, including but not limited to: Virus removal, network  installations of operating systems, screen replacements .

20062008

IT Professional

InternetWork Consulting Services, Inc.

Resolved issues with customer devices and provided sales support in a team-intensive, fast-paced work environment.

Provided customer service/support for consumer products as well as desktop and laptop break/fix repair.

Education

Computer Microsystems

Chesapeake College