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Edger Lappen

A highly motivated creative all rounder with 14 years work experience in the fields of Sales/banking & Social media management.

Work experience


Free Lancer in Social media magagment

Social solutions ltd 

Working as a freelancer for developing and designing websites for low budget clients and also managing social sites for clients maintaining and updating their social networks for key communication.


Data entry operater

Standard Chartered Bank - Sri lanka 

Worked as FTC at Consumer Banking Operations of Standard Chartered Bank handing all processing and data entry of new accounts, AC amendments, Fix deposits and loans. During my stay I was Also I was trained on Quality Management in Products & Services within the Bank E-learning programs. Under this campaign, I was worked and trained as cross functional activity & gained lot of experience in ‘Team Work’ & ‘Leadership Qualities’ as well as identifying fraud money and illegal money transaction.


Technical/Sales adviser  

PCC Lanka (Pvt) Ltd 

Worked as the technical assistant at PCC Lanka (Pvt) Ltd which was a branch of USA base interlining manufacturing company. I was initially employed as a coordinator to the technical and sales team where apparel orders placed and handling all testing’s and issues related to non-woven interlining which all sales orders heavily depend on the outcome of test results. I have to end my stay due to a road accident which was hospitalized and underwent treatments for almost one year.



Higher national Diploma in Business & Financial Management

Aquinas University College

G.C.E. Level examination 

St Peter's College

Completed G.C.E. Advanced Level examination in 1999 in Math’s stream

 Completed G.C.E. Ordinary Level examination in 1996

Personal skills 

  • Ability to clearly understand & achieve organizational goals & objectives
  • Quick Lerner
  • Ability to work as a part of a team or on own initiative
  • Ability to work under pressure & with dead lines
  • Knowledge & experience gained through higher studies & employment
  • Computer literacy: Very fluent in MS Office (MS word, MS excel, MS PowerPoint), MS outlook, Cash Management software.
  • Good interpersonal skill & Customer focus


  • Customer Perception – Customer & self perception, Behaviors, Defining service, Identifying Service levels, Competitor Perception, Building Service standards.
  • Communication Skills- Listening Skills, Focus on content, Taking down notes, Choice of words, Probing techniques, Persuasive Skill, Handling problems/queries, Follow up & Feedback.
  • Professionalism - Importance of planning & follow up, Proactive skills, Follow up until customer need/enquiry is fully met, Providing feedback to customer & superior, Ensuring accuracy through focus and cross checking, Identifying issues, Identifying alternative solutions, Situation Analysis
  • Self Management - Managing stressful situations, How to avoid emotional involvement, Time Management, Time Management Skills, Tools to be used in Managing Time, Assertiveness, Benefits of being assertive, Techniques to develop assertiveness.