Shared responsibility for the P&L result with the General Director as well as defining and implementing the Company Strategy. Reports to this position: Plant Director, Customer Service Manager, Quality Manager, Engineering Manager, and Purchasing Manager. A lot of work has been done creating and implementing a very innovative strategystarting to have Operations as a very reliable partner of sales trough excellent service to the customers implementing short lead times response (28, 15 and 8 days) with guarantee for delay orders (10% and 20% per day delay). This permits Sales to capitalize / get a sales price differentiation for different lead times. A plan was implemented focused on Market Target Prospects.
This offer is called “On Time”, it represents 25% of the Sales and 38% of the profits.
When On Time offer was implemented helped to grow all business by 30% during 2006, 2007 and 2008.
These achievements have contributed to the Company to be out of cash problems faced on previous years.