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Work History

Jul 2014Dec 2014

Customer Care Representative

Push Innovation Live
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Jan 2014Jul 2014

Sales/ Customer Service

Knott's Berry Farm
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Coordinated between billing department and customers to resolve problems.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.
Oct 2012Jan 2014

Sales/Customer Service/Stock Room/Loss Prevention

Ross
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Coordinated between billing department and customers to resolve problems.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Entered data promptly and efficiently with a 100% accuracy rate.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Sold $700 in Sales per day.

Education

Sep 2008Jun 2014

Diploma

Gahr High School

References

Manual Ortiz - Store Manager

(562) 866-9753

Additional Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Problem Solver
Analytical Thinker
Customer Service
Data Analysis
Excellent Researching Capabilities
Ability to make educated decisions
Marketing Strategies
Motivated Worker
Dependable
Willingness to learn

Summary of Qualifications

Seeking a full-time position as a Clerical Assistant in a vibrant work environment that rewards organizational skills and relevant computer skills with a fair salary package and advancement possibilities.