Business Analysis

Technical Writing

Microsoft Office




Work experience

Work experience
Dec 2012 - Jul 2014

Business Analyst

Allstate Insurance Company

Primary analyst who worked with business partners to enable Allstate systems to process ICD-10 diagnosis codes as per federal Medicare billing requirements. Responsibilities included creating software requirements documentation, maintaining scope, scheduling and running interdepartmental meetings to elicit requirements, writing meeting minutes, creating process models for Allstate's medical billing systems, monitoring test plans, and software for defects.

Sep 2011 - May 2012

Analyst Intern

Serve IT Clinic

Met with clients to elicit requirements for a new client intake software system. Documented and created models for various business processes including: entity relationship, process flow and context diagrams. Provided analysis package for further development by other Serve IT teams.

Sep 2009 - May 2012

Office Assistant

East Asian Studies Center(EASC)

Handled daily, immediate and long-term tasks around the office; worked behind the scenes organizing filing cabinets, their respective spreadsheets, managing EASC calendars, and updating multiple databases, including the department library's Access database.

Jun 2010 - Aug 2010

Ropes Course Facilitator

Fresh Air Fund

Worked with approximately 2000 children (ages 8 – 16) from NYC belaying them on high ropes elements and leading them through team-cohesion exercises. Monitored camper activity for incorrectly tied knots, unsafe equipment handling, signs of fatigue and stress from the other end of the rope. Facilitated tough conversations between tense teenagers through facilitated challenges that exposed underlying issues and assumptions.


Sep 2008 - May 2012

Informatics B.Sc

Indiana University

Senior Capstone: Developed a mobile application that enabled the community to send a report containing a text description, pictures, and GPS data of cosmetic damages to campus maintenance staff.