- Buffalo US-NY
- [email protected]
Summary of Job:
Responsible for managing a large base of customers, including quote creation, order entry, and customer support across multiple manufacturing sites for a provider of raw materials for microelectronic packaging and sputtering systems.
• Mastered SAP process for quote creation, order entry, and production management.• Created Excel spreadsheet which eliminated manual calculation of product volume and pricing, streamlining quote creation process and decreasing quote turnaround time from an average of 3 days to 1.• Reduced error rate from 11% in year 1, to 2.85% in year 2, to 0.34% in year 3.• Initiated program of training Customer Support in products manufactured across multiple locations, reducing customer point of contact from up to 5 sales specialists to 1.• Created a positive, cooperative relationship between Buffalo and Brewster manufacturing locations through on site visits and team building exercises. • Mastered Pomodoro time management technique to increase productivity from an average of 15 transactions per day to 30. Turn-keyed technique to entire CSS team. • Assist in creation of CSS training program, turnkey complex concepts, based on defining where to find solutions rather than rote memorization.
Summary of Volunteer Work:
Manage and arrange a large portion of adoptions for rabbits. Manage and run adoption events, organizing other volunteers and educating potential adopters on animal care.
Attract new volunteers with needed skill sets and train them, including personnel willing to take on research and media responsibilities
Summary of Job:Managed customer experience by accepting in repair orders, organizing repair, or shipping orders to Geek Squad Corporate Headquarters. Handled communication with customers.
• Trained a team of young professionals in customer interaction and repair procedure.• Created an alphabetical system to organize repair computers which complied with corporate standards, reducing misplaced or lost units, reducing time necessary to locate units.• Created a system of customer contact, proactively notifying customers on status of their repair.• Work closely with management to respectfully discipline employees, retraining when appropriate.• Track orders in progress at Repair Center through STAR database.• Work directly with customers with escalated concerns to resolve their complaint in a timely and satisfactory manner, resulting in happier, repeat customers
Hannah Weiner Transcription of "Book of Revelations"
Over the course of several years, assisted Dr. Marta Werner with transcribing a complicated, hand written transcript into a legible, digital, navigable preserved digital format. The project required an extreme attention to detail complimented by technical knowledge of Adobe Photoshop.